2016
DOI: 10.2139/ssrn.2843050
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The Market for Conflicted Advice

Abstract: We study decentralized markets in which advisers have conicts of interest and compete for customers via information provision. We show that competition partially disciplines conicted advisers. The equilibrium features information dispersion and sorting of heterogeneous customers and advisers: advisers with expertise in more information sensitive assets attract less informed customers, provide worse information, and earn higher prots. We apply our framework to the market for nancial advice and establish new ins… Show more

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Cited by 5 publications
(6 citation statements)
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“…They show that when consumers are naive and do not take into account the conflict of interest between broker compensation and their investment advice, mandating public disclosure of contracts can make consumers better off. However, using a two‐sided matching model similar to ours, Chang and Szydlowski (2020) show that when consumers do take this conflict of interest into account, regulating contracts (to mitigate the conflict of interest) reduces information quality but does not change customer welfare. The reason is that regulation reduces fees for all providers, leading to less information provision, leaving consumers indifferent in equilibrium.…”
Section: Introductionmentioning
confidence: 92%
“…They show that when consumers are naive and do not take into account the conflict of interest between broker compensation and their investment advice, mandating public disclosure of contracts can make consumers better off. However, using a two‐sided matching model similar to ours, Chang and Szydlowski (2020) show that when consumers do take this conflict of interest into account, regulating contracts (to mitigate the conflict of interest) reduces information quality but does not change customer welfare. The reason is that regulation reduces fees for all providers, leading to less information provision, leaving consumers indifferent in equilibrium.…”
Section: Introductionmentioning
confidence: 92%
“…But if consumers believe that advisors provide unbiased advice, commission-based incentive schemes can be used to exploit their naïvete. In the model of Chang and Szydlowski (2016), consumers are rational, so competition partially disciplines advisors' conflicts of interest. Placing limits on the extent to which advisors can earn conflicted compensation leads advisors to charge higher upfront fees and may not improve consumer welfare.…”
Section: Advice and Disclosurementioning
confidence: 99%
“…Financial advisors can influence retirees' decisions to annuitise, since they can explain the consequences of retaining financial risk with phased withdrawals (Agnew et al 2008), advise people of the tax benefits associated with their choices (Cici et al 2017) and reduce search costs (Bergstresser et al 2008). On the other hand, brokers can also maximise their own commissions rather than focusing on the customer's welfare based on the conflicting advice available (Anagol et al 2017;Bolton et al 2007;Chang and Szydlowski 2020). Specifically, annuity brokers and sales agents play a key role in the Chilean annuity market (Morales and Larraín 2017;Ruiz 2014).…”
Section: Literature Reviewmentioning
confidence: 99%
“…2 Marginal effects (predictive margins with 99% Cis)-Model 1. Source Authors' own elaboration evidence of conflicting advice (Anagol et al 2017;Bolton et al 2007;Chang and Szydlowski 2020).…”
Section: Choosing the Highest Annuity Payoutmentioning
confidence: 99%
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