The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships

Castaldo, Sandro; Premazzi, Katia; Zerbini, Fabrizio

doi:10.1007/s10551-010-0491-4

Cited by 165 publications

(113 citation statements)

References 33 publications

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“…The wide variety of trust-relevant constructs and measures is consistent with the idea that trust is multi-faceted and multidimensional (Kohring & Matthes, 2007;Mayer, Davis, & Schoorman, 1995;McKnight, Choudhury, & Kacmar, 2002;Rousseau, Sitkin, Burt, & Camerer, 1998), and with the breadth of constructs subsumed by definitions and conceptualizations of trust (e.g., Castaldo, Premazzi, & Zerbini, 2010;PytlikZillig & Kimbrough, 2015). However, there are important gaps in the research on the relationships among the many constructs.…”

supporting

confidence: 61%

The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses

PytlikZillig¹,

Hamm

Shockley

et al. 2016

Journal of Trust Research

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supporting

confidence: 61%

The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses

PytlikZillig¹,

Hamm

Shockley

et al. 2016

Journal of Trust Research

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“…Castaldo, Premazzi, & Zerbini, 2010;Dietz & Den Hartog, 2006;McKnight, Choudhury, & Kacmar, 2002;Romano, 2003;Tschannen-Moran & Hoy, 2000). While many of the definitions do not explicitly identify who the trustee is, such as a leader, team, and partner, others have included a specific referent in their definitions.…”

Section: Definition Of Trust In Leadersmentioning

confidence: 99%

Getting on the Same Page: How Leaders Build Trust Consensus in Teams and Its Consequences

Fulmer

2015

AMPROC

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Existing organizational research has demonstrated that team members' trust in leaders is positively related to a team's bottom-line outcomes. However, little is known about how collective trust in leaders develops among team members. To address this gap, the present study examines the effects of multiple emergent processes on the extent to which team members exhibit consensus in trust in their leader. In particular, it was proposed that the most important factors for the emergence, and the degree of consensus, of collective trust in leaders should have the same referent target as the collective construct (i.e., the leader) and concern behaviors that involve interactions between the leader and team members. Thus, the leader behavior and interactions variables of showing concern, leading by example, and monitoring were expected to exert stronger influence on the consensus in trust in leaders than leader attributes (ability and integrity) and team factors (open communication and demographic diversity). Further, the degree of consensus in trust in leaders was predicted to have both an independent and interaction effect with the mean level of trust in leaders in influencing team performance and voice behavior. Three waves of survey data were collected from teams with new leadership in a large academic military institution. Data from 719 team members from 105 teams were used to test these predictions by analyzing consensus concurrently and changes in consensus over time.The results generally supported the relative importance of leader showing concern and leading by example on the degree of consensus in trust in leaders in the concurrent model. For changes in consensus, leading by example was particularly important. In addition, while consensus was not independently related to the team performance and voice behaviors, it interacted with the mean level in influencing the outcomes in both the concurrent and change models. Taken together, the findings suggest that some leader behaviors are important for the development of collective trust or consensus in trust in leaders, and further suggest that consensus can act as a boundary condition for the effect of the mean level of trust in leaders on team outcomes. By focusing on the consensus in trust in leaders, this research begins to shed light on how consensus in trust develops among team members with respect to their leader and has implications for understanding trust, leadership, and emergence.

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“…Trying to find out how trust should be developed in business network relationships, it is worth to reveal the most common "building pieces" of trust that many definitions include (Castaldo, Premazzi, Zerbini, 2010): the nature of trust, the subjects involved in relational context, the form of actions behaving with the decision to trust, the consequences of trust, and the characteristics of relational context. Therefore, most of definitions share the trustor's (Ego), who's decision is based on assessment of the trustworthiness of the person to be trusted (Alter) (Coleman, 1990).…”

Section: Literature Review On Trust Concept In Virtual Network Relatimentioning

confidence: 99%

“…In traditional business, reputation is subjectively built for known persons and companies as the deals are made in the course of time. As it is important to do business with trustful individuals and companies, there is a need to maintain the reputation concept in virtual markets (Castaldo, Premazzi, Zerbini, 2010;Kunz, Seshadri, 2015).…”

Section: Ego Egomentioning

confidence: 99%

Research of trust in virtual network relationships: the case of tourism sector

Staniulienė¹

2016

MOSR

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The paper examines the argument that trust is of great importance in driving virtual network business relationships among economic agents towards mutually satisfactory, fair, and ethical behaviours. An extensive analysis of scientific literature on trust in network relationships is presented. In addition, the article analyses data, originating from websites and social networks on the development of trust relations, in the context of virtual networking in tourism sector. The paper provides some evidence how new customers might use their perceptions of a website to form trust beliefs about the owner company after their first visit. The research explains how virtual network relationships among newcomers and partners form and maintain their trust beliefs about the companies they deal with in network relationships. Keywords: trust, network, network relationships, booking Web sites, feedback system. Straipsnyje nagrinėjami pasitikėjimo svarbos argumentai virtualių tinklinių ryšių tarp rinkos dalyvių vystymui siekiant abipusiškai priimtinos, sąžiningos ir etiškos elgsenos. Pristatomi mokslinės literatūros analizės apie pasitikėjimą tinkliniuose ryšiuose rezultatai. Be to, šiame straipsnyje analizuojami apdorojant turinio analizės metodu antriniai (pateikiami internetiniuose puslapiuose ir socialiniuose tinkluose) duomenys apie pasitikėjimo arba nepasitikėjimo požymius virtualių tinklų formavimuisi turizmo sektoriuje. Straipsnyje pateikta, kaip naujų klientų internetinės svetainės suvokimas gali suformuoti pasitikėjimą įmone net ir po pirmojo apsilankymo. Tyrimu išsiaiškinta, kaip virtualūs tinkliniai ryšiai naujokams ir partneriams padeda suformuoti ir išlaikyti pasitikėjimą įmonėmis prekybinių santykių kontekste. Raktiniai žodžiai: pasitikėjimas, tinklas, tinkliniai ryšiai, internetiniai rezervacijų puslapiai, grįžtamasis ryšys.

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The Meaning(s) of Trust. A Content Analysis on the Diverse Conceptualizations of Trust in Scholarly Research on Business Relationships

Abstract: trust, trust conceptualization, business relationships, content analysis, network analysis, review,

Cited by 165 publications

References 33 publications

The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses

The dimensionality of trust-relevant constructs in four institutional domains: results from confirmatory factor analyses

Getting on the Same Page: How Leaders Build Trust Consensus in Teams and Its Consequences

Research of trust in virtual network relationships: the case of tourism sector

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