The Mechanism of Work-Family Conflict on Emotional Work of Women

Abstract

Emotional work can help women use visible facial expressions and body movements to improve service quality. Based on cognitive dissonance theory, individual-environment matching theory, and resource preservation theory, this article uses qualitative research methods and analyzes the effects of work-family conflicts of women on emotional work based on questionnaire data from five hundred women mechanism. The research results show that when women experience work-family conflict, they will have a sense of work pressure. Individuals will consume emotional resources in order to relieve the sense of work pressure. When excessive consumption occurs, individuals will perform emotional work in order to prevent the continued loss of resources; when women experience work-family conflict, the higher their perceived organizational support is, the easier it is to reduce emotional work.