The Mediating Effect of Employee Loyalty on the Relationship between Job Satisfaction and Organizational Performance

Abstract

One of the key factors for sustaining an organizational performance for any organization is maintaining loyalty and retention of skilled and experienced employees. Therefore, revealing positive and negative factors impacting the employee loyalty and taking actions for the further improvement have been an essential aspect for the organizations. The current paper aims at researching how the employee satisfaction has an impact employee loyalty as well as organizational performance of the organization based on the case of the Mongolian banks. The sample survey involved 400 employees of three banks. The results of the survey demonstrated that the employee loyalty can be maintained through increasing employee satisfaction. In the present study employee satisfaction is considered as independent variable and as mediating factors served employee loyalty, and organizational performance is taken as dependent variable. Consequently, reliability test, correlation and regression analysis have been carried out to prove our hypothesis. The research results indicate that satisfied employees tend to be loyal and committed to the organization and contributed positively on the organizational performance.

Employee Motivation as a Tool to Achieve Sustainability of Business Processes

“…Employees play a key role in the implementation of the overall business development strategy. The efficiency of business processes, and therefore the overall success of the enterprise is affected by the performance of properly motivated employees [92][93][94][95][96][97]. Results of our research show that there were statistically significant differences in perceiving the motivation in terms of gender.…”

Keeping Talents in the Transport and Logistics Enterprises: Case Study from the Czech Republic

“…This is a hard task and this process could be critical without highquality workers of the "talent pool." Creation of appropriate conditions for talents at key positions represents a reduction or the risk of their loss and potential improvement of loyalty towards respective enterprise [27]. According to Grenčíková et al [28], number of experts are focusing mainly on the identification of talent pool in organisation, on their planning and development.…”

“…A huge problem is to find and keep high-quality qualified and talented workers for the positions of higher management. Here, it's appropriate to use a targeted motivation system increasing the satisfaction of this group of workers, and according to Jigjiddorj et al [27], it will also provide loyalty towards enterprise secondarily. Hitka [33] states that a targeted motivation program for specific categories of workers has a higher efficiency and it's financially and timely more effective.…”

Czech Transport and Logistics Companies Need a Sophisticated Approach to Employee Motivation

“…Motivating its employees is in the interest of the company (Hitka, 2015;Kucharčíková and Mičiak, 2017) due to the fact that this service is characterized by a high influence of human factors on the result and customer satisfaction because it is not possible to create it in advance at any time or store and it is created in interaction with the customer (Mateides and Dado, 2002). According to research by Jigjiddorj (2019), there is a strong relationship between satisfied employees and their loyalty.…”