The mediating role of knowledge management practices and balanced scorecard in the association between artificial intelligence and organization performance: evidence from MENA region commercial banks

Mahboub, Rasha; Ghanem, Mohamed Gaber

doi:10.1080/23311975.2024.2404484

Cogent Business & Management

2024

DOI: 10.1080/23311975.2024.2404484

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The mediating role of knowledge management practices and balanced scorecard in the association between artificial intelligence and organization performance: evidence from MENA region commercial banks

Rasha Mahboub,

Mohamed Gaber Ghanem

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2025

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The relationship between knowledge management and artificial intelligence: A thematic analysis from Scopus

Girón,

Yovera,

Torres de Salinas

et al. 2025

Iberoamerican Journal of Science Measurement and Communication

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Objective. This study examined the scientific literature addressing the relationship between artificial intelligence (AI) and knowledge management (KM) to identify the main issues around this binomial. Design/Methodology/Approach. We used co-word analysis as our bibliometric technique. We only worked with each article's keyword and keyword plus variable. Each cluster within the map was assigned a generic name according to the theme it represented. We also conducted some analysis based on the degree of centrality of keywords per cluster. We also performed qualitative analyses of each cluster's terms and word relationships. Results/Discussion. The co-occurrence map of terms revealed nine clusters related to the relationship between KM and AI: (1) main and central themes, (2) innovation and system design, (3) knowledge representation and learning, (4) theoretical models and information management, (5) collaborative networks and dynamics, (6) natural language processing, (7) ethics and governance, (8) visualization and knowledge representation, and (9) emerging and specialized areas. Conclusions. This study contributes to closing a gap in the literature by demonstrating that integrating AI and KM is a key alliance to meet the challenges of the knowledge society. AI strengthens conventional KM processes and opens new opportunities to create organizational and societal value. However, implementing AI requires a balanced approach that combines technological innovation with ethical and human considerations.

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The relationship between knowledge management and artificial intelligence: A thematic analysis from Scopus

Girón,

Yovera,

Torres de Salinas

et al. 2025

Iberoamerican Journal of Science Measurement and Communication

View full text Add to dashboard Cite

show abstract

scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

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The mediating role of knowledge management practices and balanced scorecard in the association between artificial intelligence and organization performance: evidence from MENA region commercial banks

Cited by 1 publication

References 100 publications

The relationship between knowledge management and artificial intelligence: A thematic analysis from Scopus

The relationship between knowledge management and artificial intelligence: A thematic analysis from Scopus

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