2023
DOI: 10.1108/tqm-05-2023-0155
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The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals

Tutku Ekiz Kavukoğlu,
Emre İşci

Abstract: PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcar… Show more

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Cited by 3 publications
(1 citation statement)
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“…Positive links between organizational innovation, strategic planning awareness and business excellence are further corroborated in a study conducted by Ekiz Kavukoğlu and İşci (2023) involving private hospitals in Turkey. The 167 participating hospitals were placed into three separate groups based on number of beds, available technology and types of care provided.…”
Section: Evidence From Hospitals In Turkeymentioning
confidence: 63%
“…Positive links between organizational innovation, strategic planning awareness and business excellence are further corroborated in a study conducted by Ekiz Kavukoğlu and İşci (2023) involving private hospitals in Turkey. The 167 participating hospitals were placed into three separate groups based on number of beds, available technology and types of care provided.…”
Section: Evidence From Hospitals In Turkeymentioning
confidence: 63%