Incomplete or missing records compromise the validity and reliability of investigations. This study describes the extent of the problem of missing or incomplete records at Medunsa Oral Health Centre. Dental records of repeat patients who consulted during July 2017 were assessed for completeness. The proportion missing was determined. This was a retrospective, descriptive cross-sectional study in which existing dental records were reviewed. A systematic random sample of 110 dental records of repeat patients who consulted at Medunsa Oral Health Centre during July 2017 was traced in records rooms. Eleven routine data items were selected for evaluation of completeness. A yes or no checkbox was ticked in Microsoft Excel software to indicate whether or not the information was entered in the record. An association between the quality of records and quality of care at health-care facilities in the Netherlands has been reported. 3 It was found that the poor quality (completeness, readability and adequacy) of the available patient information was associated with higher rates of adverse events). 3 Inadequate care occurring as a consequence of poor quality records could result in patient dissatisfaction with the health services delivered. The patient could