“…Numerous authors have documented management behaviours associated with normalization (Anderson 1981, Barsch 1968, Benoliel 1975, Birrenbaum 1970, 1971, Darling 1979, Davis 1963, Hewett et al 1970, Holoday 1978, Krulick 1980, Roskies 1972, Quint 1969, Wortis & Margolies 1955, Voysey 1972, 1975). Krulik's and Anderson's research is specifically relevant.…”