“…Prevailing recommendations for the user interface included ease of navigation (Franklin et al, 2021;Lierman & Santiago, 2019;Robinson & Bawden, 2017), a high degree of learner control (Lierman & Santiago, 2019;Robinson & Bawden, 2017), multiple ways for the learner to contact the instructor (Acevedo, 2020;Lierman & Santiago, 2019), consistent design (Caskurlu et al, 2020;Robinson & Bawden, 2017), and an estimated completion time (Lierman & Santiago, 2019). A combination of different instructional techniques was suggested as a way to address different learning styles and diverse IL skills (Acevedo, 2020;Chickering & Gamson, 1987;Harrison & Deans, 2021;Lierman & Santiago, 2019;Robinson & Bawden, 2017). There were also some suggestions for the content of online programs, the most widespread of which was to chunk the material into more easily digestible learning units (Acevedo, 2020;Franklin et al, 2021;Lierman & Santiago, 2019;Robinson & Bawden, 2017;Saunders, 2018).…”