The MINDS Method

Teixeira, Jorge; Patrício, Lia; Huang, Ko-Hsun; Fisk, Raymond P.; Nóbrega, Leonel; Constantine, Larry L.

doi:10.1177/1094670516680033

Cited by 143 publications

(42 citation statements)

References 66 publications

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“…This contrasts one of the key outcomes of the meta-synthesis, which relates to the importance of reflexivity and procedural knowledge with respect to experience design processes. The combination of Grenha Teixeira et al (2017) and Patrício et al (2011) forms a possible exception here, as they explicitly mention a systematic approach to developing their respective design processes and their structural validity based on the Analysis-Synthesis bridge model (Dubberly et al, 2008). Moreover, the former of those papers can be seen as an adapted version/application of the latter.…”

Section: Discussionmentioning

confidence: 99%

Designing for experiences: a meta-ethnographic synthesis

Smit

Melissen

Font

et al. 2020

Current Issues in Tourism

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Experiences are at the core of tourism and hospitality. Understanding how to design, manage and measure such experiences has become a key topic in academic literature focused on this sector. This paper presents the characteristics of an optimal design process model for experiences, based on the results of a meta-ethnographic synthesis of such processes. The characteristics can be seen as critical success factors in delivering the right solution to the right problem efficiently and effectively. Depending on the context, starting level and aim of the design, designers can benefit from applying several different design processes. Such a process benefits from design capabilities developed in multi-disciplinary teams. Moreover, the design process aids design teams through steering the collection of explicit and tacit knowledge on problem and solution aspects with stakeholders in a specific order. The success of a design process depends on procedural knowledge of lead designers and their ability to orchestrate and integrate contributions from various disciplines and stakeholders at the right times. Existing design processes for tourism and hospitality experiences lack maturity and flexibility, resulting in them having poor structural validity. However these processes, with insights from design science, can form a base for further theoretical development.

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Section: Discussionmentioning

confidence: 99%

Designing for experiences: a meta-ethnographic synthesis

Smit

Melissen

Font

et al. 2020

Current Issues in Tourism

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“…Studying the effects of a single element without considering its interactions with others is insufficient. Clients’ experience is holistic, encompassing every contact with the healthscape [57]. This study examined the combination of all design elements of the healthscape, including the physical environment, service delivery process, and social interaction factors.…”

Section: Discussionmentioning

confidence: 99%

“…Lin and Mattila [53] suggested that, following the concept of Gestalt, customers generally receive a variety of stimuli from the restaurant servicescape and view every encounter holistically, considering multiple aspects in their experience evaluation. Customer experience is holistic, encompassing every contact with a firm, so all service encounters need to be seamlessly orchestrated [57]. Accordingly, this study assumed clients to consider multiple atmospheric cues, tangible elements, and services of the healthscape.…”

Section: Introductionmentioning

confidence: 99%

“…The three dimensions of the servicescape proposed by Hightower [65]—the dimensions of the design, ambience, and social interaction—were selected to define the design properties of a dental healthscape. Clients view every encounter holistically and consider multiple aspects in their experiences and emotional evaluations [53,57]. These evaluations are the psychological responses of clients to the combined outcomes of all properties of the healthscape.…”

Section: Introductionmentioning

confidence: 99%

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Facilitating Green Supply Chain in Dental Care through Kansei Healthscape of Positive Emotions

Hsu

Hsiao

2019

IJERPH

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Dentistry is highly energy- and resource-intensive with a significant environmental impact. To consolidate green dentistry supply chains, delivering the care of highest quality that meets client value should not be neglected. This study emphasized the importance of client-centered healthscape design for facilitating a green dentistry supply chain. A client-centered healthscape design, which promotes clients’ positive emotions and increases willingness to revisit the dentist, plays a critical role in realizing green dentistry supply chains in the long run. For this purpose, the relationship among dental healthscape design elements, client emotions, and revisit intentions was investigated using a Kansei engineering-based approach. The effects of dental healthscape elements on clients’ positive emotions and the effects of positive emotions on clients’ revisit intentions were holistically examined on the basis of the stimulus–organism–response model. Through this approach, 17 elements of design, ambience, and social interaction factors that comprise the dental healthscape and 20 Kansei words used to express clients’ positive emotions regarding dental service were identified. A questionnaire survey was used to assess Kansei and revisit intention in healthscape scenarios, composed of varied design elements. Primary data were collected from 600 individuals from 2017 to 2018 throughout Taiwan. Partial least squares was applied to holistically analyze the effects of dental healthscape elements on clients’ positive emotions and the effects of positive emotions on clients’ revisit intention to generate a Kansei model for the dental healthscape. All 20 Kansei words had significant positive effects on the dental revisit intention of clients. The five positive emotions most associated with increased revisit intention were thoughtful, hopeful, tender, comfortable, and cozy. The Kansei model of the dental healthscape provides references for healthscape design that maintains positive client emotions during the dental service and results in high revisit intention. This approach can realize an emotion-centered design for dental healthscapes that promotes preventive dental care, early treatment, and effective use of medical resources, and consequently contributes to green dentistry supply chains.

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“…However, at present, the knowledge system and ability system of the specialty and talent training need to be adjusted and updated. In terms of talent training objectives, talent training programs, curriculums, and teaching evaluations, it is not only necessary to emphasize the basic, personalized, practical, integrated, and service-oriented cultivation but also to strengthen the guidance of students' innovation consciousness, social responsibility, industry-university-research and multi-dimensional professional evaluation (Grenha Teixeira et al, 2017), which can better cope with the new needs of international service design talent.…”

Section: Introductionmentioning

confidence: 99%

The Talent Training Mode of International Service Design Using a Human–Computer Interaction Intelligent Service Robot From the Perspective of Cognitive Psychology

Yang

2021

Front. Psychol.

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To effectively improve the efficiency of international service design talent training and make it more in line with society's needs, we analyze the current status of international service design talent training and its professional training focus. Based on the above problems, from the perspective of cognitive psychology, artificial intelligence and human–computer interaction (HCI) technology are used to construct the international service design talent training mode of the HCI intelligent service robot. This mode can be used to solve the existing teaching problems by using novel means to ensure the quality of teaching. Finally, through the actual analysis of teaching cases, the effectiveness of the proposed talent training mode is verified. The HCI system is based on knowledge of cognitive psychology. According to the characteristics and functions of an educational robot, the robot is combined with traditional teaching activities, and the robot-assisted talent training mode is designed. Robot-assisted talent training is a feasible training method that can improve the efficiency of talent training. Students have confidence in their learning skills before the course, and the confidence is further strengthened after the end of the course. After the course, the students have a stronger sense of cooperation. This study can provide theoretical ideas for the research of international service talent training mode.

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The MINDS Method

Cited by 143 publications

References 66 publications

Designing for experiences: a meta-ethnographic synthesis

Designing for experiences: a meta-ethnographic synthesis

Facilitating Green Supply Chain in Dental Care through Kansei Healthscape of Positive Emotions

The Talent Training Mode of International Service Design Using a Human–Computer Interaction Intelligent Service Robot From the Perspective of Cognitive Psychology

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