“…Despite the increasing number of platforms that offer agricultural information, the use of these services and access to subsequent extension services are mixed due to socio-technical challenges [3,34,43,54,56,57,72,83]. In SSA, mobile phone use is hampered in some sub-populations by the cost of acquiring phones, charging the devices, maintaining airtime, repairing phones, and network coverage issues [1,92,97], as noted in Kenya [63,93], Uganda [45], and Malawi [87]. Another limitation is the farmers' lack of technology knowledge, skills or literacy [44,62,94], and trust in technology [4] .…”