The Model of Patient Satisfaction and Trust: A Study at BPJS Patient

Abstract

Health is a major requirement for every resident living in this world, and health development essentially concerns both physical and mental health. The state of health of a person will be influential on the aspects of social life is economic, and the continuity of the life of a nation and a country anywhere in the world, both in countries that have developed and in developing countries such as Indonesia as well as health is a right and an investment for all citizens of Indonesia. The research method uses descriptive analysis and verification analysis. By using a combination of analytical methods can be obtained by generalizing that is comprehensive. Samples taken as many as 100 patients BPJS health center Purbaratu Tasikmalaya City and sampling was done randomly or random sampling. Data analysis used is SEM (Stucture Equation Model). Based on the results of the research can be known that there are degrees of contribution of the variable provision of a service to trust patients through the patient satisfaction. The better the delivery of services provided by the health center Purbaratu Tasikmalaya City the better satisfaction of the patients received that will ultimately have an impact on the increased confidence of the patient to the health center Purbaratu the City of Tasikmalaya.

Assessment of the satisfaction with public health insurance programs by patients with chronic diseases in China: a structural equation modeling approach

“…We found that a higher level of satisfaction with insurance by patients increased the trust in insurance programs. Recent studies [68][69][70] also proved that increase in patient satisfaction could have a positive impact on patients' trust. Another SEM research on URRBMI enrollees suggested that the perception of policy quality was a decisive factor in the perceived quality of URRBMI [20].…”

The Role Model of Health Trust in Improving BPJS Service Utilization: Meta-Analysis

“…Based on Cahyati (2021), the results of the study can be seen that there is a degree of variable contribution of service provision to patient trust through patient satisfaction. The better the delivery of services provided by Puskesmas Purbaratu Kota Tasikmalaya, the better the patient satisfaction received, which in turn will have an impact on increasing patient trust in Puskesmas Purbaratu Kota Tasikmalaya.…”

“…and the readiness of the Indonesian people. So the government must strive for the health sector as well as possible, providing adequate health services and easily accessible to the general public (Cahyati, 2021).…”

Tingkat Kepuasan Pasien BPJS dan Pasien Umum

“…Penelitian Endartiwi (2020) juga menunjukkan Indeks kepuasan masyarakat terhadap pelayanan rawat jalan peserta BPJS Kesehatan di Puskesmas Penelitian Tome et al, (2019) menunjukkan ada hubungan antara kehandalan, daya tanggap, jaminan, empati, dan bukti fisik terhadap kepuasan pasien Jaminan Kesehatan Nasional. Semakin baik pemberian layanan yang diberikan oleh kesehatan pusat Purbaratu Kota Tasikmalaya semakin baik kepuasan yang diterima pasien yang akan pada akhirnya berdampak pada meningkatnya kepercayaan pasien terhadap puskesmas Purbaratu Kota Tasikmalaya (Cahyati, 2021).…”