The moderating effect of nationality on crowding perception, its antecedents, and coping behaviours: A study of an urban heritage site in Taiwan

Sun, Yung-Nien; Budruk, Megha

doi:10.1080/13683500.2015.1089845

Cited by 44 publications

(39 citation statements)

References 35 publications

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“…So far research on crowding mainly focused on retail and shopping (Li, Kim, & Lee, 2009), festivals (Kim, Lee, & Sirgy, 2016), urban areas (Popp, 2012;Sun & Budruk, 2015), and tourism sites (Jin & Pearce, 2011). The research reveals mixed results on the effects of crowding on behavioral outcomes (Kim, Cha, Knutson, & Beck, 2011;Li et al, 2009).…”

Section: Introductionmentioning

confidence: 95%

The impact of perceived crowding on customer satisfaction

Zehrer

Raich

2016

Journal of Hospitality and Tourism Management

103

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Section: Introductionmentioning

confidence: 95%

The impact of perceived crowding on customer satisfaction

Zehrer

Raich

2016

Journal of Hospitality and Tourism Management

103

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“…Por otra parte como lo refiere Pedersen (2002), la percepción de congestión se relaciona no solo con la cantidad de personas presentes sino con sus pautas de comportamiento (Sun y Budruk, 2017). Así, este estudio confirma que el tirar basura y el choque entre personas influyen en la percepción de congestión extrema, mientras que no influyen otras conductas como fumar, hacer ruido, pararse para tomar fotografías u obstaculizar el tráfico; aunque en algunos estudios se asocia estas variables con la calidad de la experiencia del turista, como por ejemplo el ruido (Xue, Aili y Min, 2017).…”

Section: Discussionunclassified

Evaluación de la percepción de congestión del turista en el centro histórico de Quito

Matovelle¹,

López²,

Agila³

2019

Cuad Turism

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La congestión es un fenómeno que preocupa desde hace décadas a los gestores de destinos turísticos. Pocos estudios se han desarrollado para evaluarla en ciudades patrimoniales sobre todo a partir de la percepción del turista, notando un escaso tratamiento del tema en Latinoamérica. Esta investigación evalúa la percepción de congestión del turista en el Centro Histórico de Quito, mediante aportes metodológicos que vinculan variables de tipo motivacional, emocional y conductual. Los resultados indican que la percepción de congestión es percibida mayoritariamente entre leve y moderada. Crowding is a phenomenon that has worried managers of tourist destinations for decades. Few studies have been developed to evaluate it in heritage cities from the perception of the visitor, noticing a poor treatment of the subject in Latin America. This research evaluates the tourist crowding perception in the Historic Center of Quito, through methodological contributions that link motivational, emotional and behavioral variables. The results indicate that crowding is perceived mostly between mild and moderate.

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“…Nationality had a significant moderating effect on crowding perception for tourist visitors to urban Taiwanese historical sites. Taiwanese and foreign tourist were found to be more crowd tolerant than mainland Chinese counterparts [18]. This highlights the important role of assessing the heterogeneity of the crowd.…”

Section: Interpersonal Similaritymentioning

confidence: 98%

Structural equation modelling assessment of personal and social factors on hajj crowding among african pilgrims in Mina

Alsolami¹,

Embi²,

Enegbuma³

2018

IJET

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African pilgrimage to the Mecca date back to the early years of Islam through the Sahara desert. The perception of this group of pilgrims as they embark on the sacred Mina prayer rituals directly translates to how they perceived crowding in Mina. Hajj rituals are carried out at Mina for a minimum of three days. The optimum provision and continuous improvements of the facilities for pilgrims determines how this group reacts to the crowded environment which invariably affects their psychology. This paper assesses the impacts of personal factors (control, expectation, mood and sociability) and social factors (interpersonal similarity, provision of information and activities) on crowding levels perception among pilgrim groups from African origins. A self-administered survey instrument was used in the collection of data from the African origin Hajj group totaling 156 in number. Data analysis was carried out utilizing SPSS on the descriptive data and AMOS for multivariate Structural Equation Modeling (SEM). The survey instruments internal consistency, sample adequacy KaiserMeyer-Olkin measure and exploratory factor analysis (EFA) found that the validity was within acceptable thresholds. The pilgrim groups from African origins measurement model revealed that sociability and interpersonal similarity had the highest correlation while level of perceived crowing and activities had the lowest correlation. Furthermore, for personal factors, sociability had the highest inverse impact and for social factors, interpersonal similarity. The authorities formulating policies to managing crowd levels and perception will invariably be affected by adapting these research findings to improve the Hajj experience. Subsequently, assessing several other factors, which effect Hajj pilgrims such as physical factors, provides an avenue for future research.

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The moderating effect of nationality on crowding perception, its antecedents, and coping behaviours: A study of an urban heritage site in Taiwan

Cited by 44 publications

References 35 publications

The impact of perceived crowding on customer satisfaction

The impact of perceived crowding on customer satisfaction

Evaluación de la percepción de congestión del turista en el centro histórico de Quito

Structural equation modelling assessment of personal and social factors on hajj crowding among african pilgrims in Mina

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