The Moderating Impact of Technical Support and Internet Self-Efficacy on the Adoption of Electronic Government Services

Mensah, Isaac Kofi; Luo, Chuanyong; Thani, Xolile Carol

doi:10.1080/01900692.2021.1961150

Cited by 8 publications

(10 citation statements)

References 51 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This assurance shapes favorable evaluations that translate to usage. The results highlight the necessity for multifaceted trust-building initiatives around security, transparency and data governance as part of e-government promotion strategies (Mensah et al , 2022).…”

Section: Discussionmentioning

confidence: 94%

“…Further empirical evidence indicates that digital literacy amplifies the impact of key determinants on e-government adoption. Mensah et al (2022) found that technical support and internet self-efficacy (components of digital literacy) positively moderate the influence of system quality on users' intention to adopt mobile government services. Their results highlight that citizens' digital skillsets and assurance interact synergistically, such that favorable technology perceptions translate into greater adoption at higher user competency levels.…”

Section: H5mentioning

confidence: 98%

“…It demonstrates that beyond just direct effects, trust and digital literacy interact synergistically to shape citizens’ beliefs and behaviors regarding e-government services. When citizens have higher digital proficiency, their trust in e-government more strongly cultivates perceptions of usefulness and ease of use compared to less digitally literate segments (Mensah et al , 2022).…”

Section: Theoretical Implicationsmentioning

confidence: 99%

See 2 more Smart Citations

Cultivating the digital citizen: trust, digital literacy and e-government adoption

AbdulKareem,

Oladimeji

2024

View full text Add to dashboard Cite

Purpose This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Design/methodology/approach Grounded in the technology acceptance model (TAM), a research model was developed focusing on e-filing services adoption. Hypotheses were formulated to assess the moderating effect of digital literacy on the relationship between trust and the key TAM determinants of perceived usefulness and perceived ease of use. A questionnaire-based survey of 876 citizens who have used e-filing using the snow-ball sampling technique was adopted to generate data. The data was analyzed using PLS-SEM through the aid of SmartPLS 4 to assess the measurement model and structural relationships. Findings Trust positively influences perceived usefulness and ease of use, which in turn drive adoption. Additionally, digital literacy significantly moderates the impact of trust on usefulness and ease of use perceptions – the effect is stronger for higher digital literacy. Research limitations/implications The study adopted a single country developing economy context limiting cross-cultural applicability. Second, the focus on e-filing adoption precludes insights across other e-government services. Third, the reliance on perceptual measures risks respondent biases and fourth, the study is a cross-sectional survey design. Practical implications The findings emphasize multifaceted strategies to accelerate e-government adoption. Nurturing citizen trust in e-government systems through enhanced reliability, security and transparency remains vital. Simultaneously, initiatives to cultivate digital access, skills and proficiencies across population segments need to be undertaken. Originality/value This study integrates trust and digital literacy within the theoretical model to provide a more holistic understanding of adoption determinants. It highlights the need for balanced technology-enabled and social interventions to foster acceptance of e-government services.

show abstract

Section: Discussionmentioning

confidence: 94%

Section: H5mentioning

confidence: 98%

Section: Theoretical Implicationsmentioning

confidence: 99%

See 1 more Smart Citation

Cultivating the digital citizen: trust, digital literacy and e-government adoption

AbdulKareem,

Oladimeji

2024

View full text Add to dashboard Cite

show abstract

“…E-tax service is an electronic government service that aims to improve the efficiency and effectiveness of government services by enhancing linkage and accessibility [ 27 , 28 ]. E-tax service facilitates the assessment, collection, and payment of taxes without physical interaction between the tax authorities and taxpayers [ 5 , 29 ].…”

Section: Literature Reviewmentioning

confidence: 99%

Entrepreneurs’ creativity, information technology adoption, and continuance intention: Mediation effects of perceived usefulness and ease of use and the moderation effect of entrepreneurial orientation

Putro,

Takahashi

2024

Heliyon

View full text Add to dashboard Cite

“…Furthermore, as a moderator, self-efficacy is proven to improve the predictive power of perceived ease of use and perceived usefulness on the intention to use e-services from the government (Mensah et al, 2022). However, limited researchers have examined the role of self-efficacy in moderating the consumer intention to use online streaming services.…”

Section: Introductionmentioning

confidence: 99%

Investigating Factors Influencing Consumer Intention to Use Online Streaming Services

Ng,

Goh,

Lim

2024

MAJCAFE

View full text Add to dashboard Cite

This paper investigates factors influencing consumer intention to use online streaming services from the technology acceptance perspective based on the extended Technology Acceptance Model with additional variables – perceived enjoyment and incorporation with human and social constructs from Theory Reasoned Action. The consumer intention to use online streaming services remains unclear due to the gap between expectations of online streaming service providers and the high unsubscribe rate. This study deployed an online questionnaire to collect data from 250 Facebook users. Thus, the data collected for this study were from consumers not using online streaming services in Malaysia to understand the factors that could trigger their intention to use. The data collected were analysed using SPSS version 26 and PLS-SEM version 3.0. The role of self-efficacy as a moderator was examined to better understand consumer behaviour in online streaming services. The result revealed that subjective norms and perceived enjoyment have significantly impacted consumer intention to use online streaming services. Regarding the moderating effect of self-efficacy on the relationship between perceived ease of use and perceived usefulness, the outcome evidenced that self-efficacy plays a moderator role for both constructs. This paper attempts to fill the gap by extending the extant literature on consumer intention to use online streaming services by assessing the direct and moderating effects. Furthermore, the outcome of this study also provides valuable practical contributions for online streaming service providers by improving their understanding of consumer behaviour on the intention to use online streaming services.

show abstract

The Moderating Impact of Technical Support and Internet Self-Efficacy on the Adoption of Electronic Government Services

Cited by 8 publications

References 51 publications

Cultivating the digital citizen: trust, digital literacy and e-government adoption

Cultivating the digital citizen: trust, digital literacy and e-government adoption

Entrepreneurs’ creativity, information technology adoption, and continuance intention: Mediation effects of perceived usefulness and ease of use and the moderation effect of entrepreneurial orientation

Investigating Factors Influencing Consumer Intention to Use Online Streaming Services

Contact Info

Product

Resources

About