The moderating role of leadership in the relationship between management control and business excellence

Doeleman, Henk; Have, Steven ten; Ahaus, Kees

doi:10.1080/14783363.2012.669935

Cited by 38 publications

(30 citation statements)

References 44 publications

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“…In management control systems, which are important for a TQM approach and are related to business excellence, information is indispensable. Nevertheless, it has been noted that the inaccessibility of the information required is a bottleneck (Doeleman, ten Have, & Ahaus, 2012).…”

Section: Introductionmentioning

confidence: 99%

Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners

Zárraga-Rodríguez

Álvarez

2013

Total Quality Management & Business Excellence

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In today's turbulent global environment, using and efficiently managing information is a critical success factor that enables organisations to improve their results. Information capability is a source of competitive advantage and helps companies to achieve higher levels of efficiency. Total quality management (TQM) models are designed to guide organisations in their journey towards business excellence, and they help to identify the role and importance of information as a capability. The aim of this study is to find whether companies with TQM models actually use and manage information efficiently so that they have information capability. In order to achieve this goal, after defining the components of information capability, we reviewed the European Foundation for Quality Management (EFQM) criteria described in the reports of Basque Country Quality award winners to find evidence of these components. In addition, interviews with members of those companies were conducted in order to get additional insights into the findings. This paper presents evidence from organisations at the forefront of TQM practice, showing that many information capability practices are covered in the EFQM model. We found evidence of many information practices, and we saw from the information collected that the most highly developed competence in these companies is the Information Management Competence, while practices related to the information technology Competence and the Information Behaviours and Values Competence are not as evident. Nevertheless, this study is a first approach and is limited by the information shown in the self-assessment reports.

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Section: Introductionmentioning

confidence: 99%

Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners

Zárraga-Rodríguez

Álvarez

2013

Total Quality Management & Business Excellence

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“…Desta forma torna-se assim necessário iniciar um trabalho com base numa série de ideias-chave que permitam entrar de imediato na análise dos tópicos mais técnicos com uma ênfase conceptual e prática que privilegie o ponto de vista empresarial sobre as preocupações dos especialistas (Korhonen et al, 2014;Frezatti et al, 2015;Doeleman et al, 2012;Netland et al, 2015;Tucker e Parker, 2015). O que de resto vai também ao encontro daquilo que Jordan et al (2008) intitulam como controlo de gestão.…”

Section: O Conceito De Controlo De Gestãounclassified

Controlo De Gestão: Uma Abordagem Integrada Do Que É Controlar

Costa

2016

E&G

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Sendo inquestionável a heterogeneidade dos estudos científicos levados a cabo na última década na área de controlo de gestão, um facto que se retém é que o desenvolvimento destes estudos têm estado fundamentalmente focalizados sobre a vertente dos sistemas de informação e sobre os seus pontos fracos, a sua contribuição para a eficiência organizacional e, fundamentalmente, sobre a vertente do seu design e mecanismos de implementação. Nesse sentido, o presente artigo tem como objetivo principal desenvolver uma estrutura conceptual de análise baseada em oito fatores determinantes para a construção de um eficiente mecanismo de controlo de gestão em qualquer organização. O caráter metodológico deste artigo baseado em estudo de caso e na revisão de literatura sobre controlo de gestão permitiu desenvolver uma estrutura de análise cuja leitura minuciosa da mesma pode efetivamente traduzir-se num fator determinante no que respeita à direção e possível melhoria do desempenho organizacional.

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“…In management control systems, which are important for a TQM approach, information is indispensable [Doeleman et al 2012]. Hence, in order for a company to implement quality models successfully, it is expected that the company has an effective information system that facilitates monitoring [Fok et al 2001] and provides quality information; it is commonly accepted that system quality is positively associated with information quality.…”

Section: Introductionmentioning

confidence: 99%

Experience

Zárraga-Rodríguez

Álvarez

2015

J. Data and Information Quality

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Information is a strategic company resource, but there is no consensus in the literature regarding the set of dimensions to be considered when measuring the quality of the information. Most measures of information quality depend on user perception. Using multiple correlation analysis, we obtain a model that allows us to explain how information quality dimensions influence information consumers' overall feeling of being well informed. A set of dimensions that any measure of information quality should at least include is proposed. This exploratory study reports the results of a research survey among managers of companies committed to quality management within the framework of a Total Quality Management (TQM) model, which is an information-intensive management model.

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The moderating role of leadership in the relationship between management control and business excellence

Cited by 38 publications

References 44 publications

Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners

Exploring the links between information capability and the EFQM business excellence model: the case of Basque Country Quality award winners

Controlo De Gestão: Uma Abordagem Integrada Do Que É Controlar

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