The Moderator Effect of COVID Pandemic on the Relationship Between Online Shopping Services and Online Consumer Purchasing Behavior. A Case of Jordan

Azzam, Zakaria

doi:10.1007/978-3-031-10212-7_3

Cited by 9 publications

(1 citation statement)

References 14 publications

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“…8 Trust in food safety is a complex theory, including multiple dimensions that different factors can alter; for example, (inter)national food scandals and crises, such as mad cow disease in the UK, Japan, and Canada [9][10][11] or dioxin in Belgium. 12 Although the COVID-19 pandemic did not compromise food safety in general, 13 it most definitely had an impact on consumer purchasing and eating behavior, 14,15 demands, 16 shopping preferences, 17 consumption expenditures 18 and even quantities of food waste. 19 However, evidence of how the COVID-19 pandemic affected consumer trust in food safety is scarce.…”

Section: Introductionmentioning

confidence: 99%

Eurasian consumers' food safety beliefs and trust issues in the age of COVID‐19: evidence from an online survey in 15 countries

et al. 2023

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BACKGROUNDThis investigation provides an important insight into Eurasian consumers' food safety beliefs and trust issues influenced by the COVID‐19 pandemic. An online survey was conducted in 15 European and Asian countries involving more than 4000 consumers.RESULTSIt has confirmed that different socioeconomic characteristics, cultural aspects and education levels shape food safety perceptions within Eurasian countries. The COVID‐19 pandemic influenced their beliefs and trust in food safety, which is relatively low on average. However, it is significantly higher for European consumers (especially European Union ones) compared to their Asian counterparts. Both Asian and European respondents agreed that food fraud and climate changes represent a food safety issue. However, European consumers were less concerned regarding the food safety of genetically modified foods and meat and dairy analogs/hybrids. Asian consumers were, to a greater extent, worried about the risk of getting COVID‐19 from food, restaurants, food retail establishments and home food deliveries.CONCLUSIONEurasian consumers have put their greatest extent of trust, when food safety assurance is concerned, into food scientists and food producers holding a food safety certificate. Broadly, they are uncertain to what extent their federal governments and food inspectors are competent, able and efficient in ensuring food safety. Higher education of Eurasian consumers was followed by increased food safety confidence in all parts of the food chain. © 2023 The Authors. Journal of The Science of Food and Agriculture published by John Wiley & Sons Ltd on behalf of Society of Chemical Industry.

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