The Modern Workplace in Service Management: Possibilities, Realities, New Ways of Working

Abstract

The role and share of service management in modern business is steadily increasing. The concept of a modern workplace is an important part of effective business processes and is related to the strategy of an organization. Workplace role is changing, with technology making it possible for employees to work not only from the organization's own work spaces but also from other, employee chosen and more convenient or appropriate spaces. Looking at the service industries from a strategic perspective, when it comes to the organization and leadership, it is important to include the office design aspect. What should such an office look like? What is an effective and optimal office today? What is used to determine this, what considerations need to be made? This article is the first part of larger research and its purpose is to compile the base theoretical information and research results regarding various modern workplace aspects and new ways of working, as well as demonstrate the results of a minor initial pilot research. Findings: aspects that require attention in further research have been identified, and the results of the author's pilot research have been compared to theory on the subject.

New work practices and their drivers in FIREB firms: evidence from Hong Kong

“…According to Radicati group Inc (2017), the reliance on virtual collaborative and mobile tools continues to grow in business organisations of all sizes. This has contributed to creating modern workplace arrangements that deviated from the conventional office model (Kalve, 2019). In remote work, the convergence of physical workplace design, rich technical resources and new ways people behaves and engage in communicative events is crucial.…”