The most used questionnaires for evaluating satisfaction, usability, acceptance, and quality outcomes of mobile health

Abstract

Background Various questionnaires are used for evaluating satisfaction, usability, acceptance, and quality outcomes of mobile health (mHealth) services. Using the best one to meet the needs of an mHealth study is a challenge for researchers. Therefore, this study aimed to review and determine the frequently used questionnaires for evaluating the mentioned outcomes of mHealth services. Methods The PubMed database was searched for conducting this review in April 2021. Papers that used a referenced questionnaire to evaluate the satisfaction, usability, acceptance, or quality outcomes of mHealth were included. The first author’s name, year of publication, evaluation outcome, and evaluation questionnaire were extracted from relevant papers. Data were analyzed using descriptive statistics. Results In total, 247 papers were included in the study. Questionnaires were used for usability (40%), quality (34.5%), acceptance (8.5%), and satisfaction (4%) outcomes, respectively. System usability scale (36.5%), mobile application rating scale (35.5%), post study system usability questionnaire (6%), user mobile application rating scale (5%), technology acceptance model (4.5%), computer system usability questionnaire (2.5%), net promoter score (2%), health information technology usability evaluation scale (2%), the usefulness, satisfaction, and ease of use (1.5%), client satisfaction questionnaire (1.5%), unified theory of acceptance and use of technology (1.5%), questionnaire for user interaction satisfaction (1%), user experience questionnaire (1%), and after-scenario questionnaire (1%) were the most used questionnaires, respectively. Conclusion Despite the existence of special questionnaires for evaluating several outcomes of mHealth, general questionnaires with fewer items and higher reliability have been used more frequently. Researchers should pay more attention to questionnaires with a goal-based design.

Usability Evaluation of Dashboards: A Systematic Literature Review of Tools

“…In the study of Hajesmaeel-Gohari et al, the SUS questionnaire was the most used tool for measuring usability [ 56 ]. In the study of Sousa and Dunn Lopez conducted with the aim of identifying the questionnaires used for usability evaluation of electronic health tools, the main used criteria in the investigated questionnaires included learnability, efficiency, and satisfaction.…”

“…In general, TAM and UTAUT are the most widely used acceptance models in health informatics because of their simplicity, and these mainly focus on the usefulness and easy to use technology [ 56 ].…”

Abdominoplasty Combined with the Anterior Component Separation Technique for Reconstruction of Midline Large Ventral Hernias: Functional and Aesthetic Outcome Clinical Study

“…Our aim in the study was to achieve; a tight durable hernia repair, aesthetically appearing abdomen and patient satisfaction. To measure patient satisfaction we used the Client Satisfaction Questionnaire-8 (CSQ-8) [27], which consists of 8 main parameters with 4 possible answers for each parameter, on each, the patient has 4 grades of satisfaction. As for such, scoring (1), which is the lowest possible score for one parameter, indicates absolute dissatisfaction, while scoring (4), which is the highest possible score for one parameter, indicates full satisfaction.…”

Digital Game Visual Style Classification: Influence of Information Quality Components on the User Satisfaction during Game Searching Activity in the Digital Game Library

“…The acquisition of information from the visual style classification of digital game products stimulates the interest of users to continue searching for information to meet their needs and expectations, as addressed in a study on multi-sided web platforms [71]. Therefore, the information must be precise, accurate, and sufficient to instil a positive perception and relief among users as their demands are met, hence boosting users' satisfaction, as highlighted in mobile health applications [72]. Familiar user interface and interaction experience in utilising the system also contribute to user satisfaction, which was also noted in the mobile commerce study [73].…”