“…13 Social workers mediate crisis, resolve conflict, and have an ability to lead and set direction. 30 Trained with a systems framework, social workers connect individuals, organizations, and policy to address healthcare delivery challenges and gaps in services, 2 , 32 which aligns with the competency of develop coalitions. 13 Aligning with the system transformation competency, social workers can implement healthcare reform initiatives, and guide organizations and providers in the transition and adaptation to new structures, 33 as illustrated with the implementation of virtual care and new innovations during the COVID-19 pandemic.…”