The National Library of Australia's document supply service: a brief overview

Abstract

PurposeThis paper aims to describe the role of the National Library of Australia in the Australian interlibrary loan environment, not just in terms of providing access to National Library collections through the document supply service, but also in providing infrastructure to support interlibrary loans across Australia.Design/methodology/approachThe paper describes the various roles the National Library plays in the interlibrary loan/document delivery environment in Australia. It covers the document supply service and the Libraries Australia service, which provides the infrastructure that supports interlibrary loans/document delivery in Australia, and briefly reports on the evaluation of services currently being undertaken.FindingsProviding access to library collections is complex and constantly changing. Client expectations are increasing, and libraries need to change traditional practices to meet user needs.Originality/valueThe paper covers the services offered by the National Library of Australia in supporting interlibrary loans/document delivery. Very few papers cover this topic.

Bringing the national interlending system into the local document supply process – a Swedish case study

“…For example, if a regional interlending system is compliant with ISO ILL, it can be expected to integrate seamlessly with local ILL management systems supporting the same standard. Successful cases of integration have been reported for ISO ILL compliant systems such as VDX, ILLiad and Relais (Farrelly and Reid, 2003;OCLC, 2002;Breeding, 2013a;MacKeigan, 2014;Jilovsky and Howells, 2012;Moreno and Xu, 2010;Irwin, 2009;Nyqvist, 2008;Hanington and Reid, 2010;McGillivray et al, 2009). Unfortunately, although it has been around for a long time, the ISO ILL standard has not been consistently adopted (Jackson, 2005;Breeding, 2013a;Balnaves, 2013;MacKeigan, 2014).…”

The implementation and usage of an electronic document delivery application in Korea

“…The digital information environment has resulted in the emergence and improvement of electronic document delivery services such as the British Library Document Supply Centre's Secure Electronic Delivery (British Library, 2012), the National Library of Australia's Digital Collection Management (Moreno and Xu, 2010), and Atlas Systems' Odyssey. Likewise KERIS, Korea's designated institution in charge of ILL/DDS, has developed dCube for use by Korean libraries and it has been used successfully since its launch in 2009. dCube dominates in its scalability and extensibility.…”

“…The digital information environment has resulted in the emergence and improvement of electronic document delivery services such as the British Library Document Supply Centre's Secure Electronic Delivery (British Library, 2012), the National Library of Australia's Digital Collection Management (Moreno and Xu, 2010), and Atlas Systems' dCube dominates in its scalability and extensibility. Unlike other e-DDS applications, dCube has not been developed simply as a particular module of an ILL/DDS system.…”

Light at the end of the tunnel: transitioning from one interlending system to another

“…Library staff value this service, as it means that individual libraries do not have to process multiple invoices/payments from transaction partners. The Payments Gateway also provides invoices and payments in Australian dollars, so individual locations do not have to concern themselves with foreign currency exchange rates for overseas transactions (Panagiotidis and Ong, 2007; Moreno and Xu, 2010; Hannington, 2010).…”