The nature of intuitive use of products: an experimental approach

Blackler, Alethea; Popovic, Vesna; Mahar, Doug

doi:10.1016/s0142-694x(03)00038-3

Cited by 47 publications

(32 citation statements)

References 5 publications

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“…Intuitive use of a product is generally understood to mean that it appears natural and obvious to the user how to use it, requiring only unconscious cognitive processing and relying on knowledge gained from prior experience (Blackler et al, 2003). Thus, for the design of intuitive AR interfaces, Billinghurst et al (2005) propose to take "advantage of the immediacy and familiarity of everyday physical objects for effective manipulation of virtual content.…”

Section: Motivation and Backgroundmentioning

confidence: 99%

“…In this case, it is not evident for the designer which knowledge from prior experience in the real world (cf. Blackler et al 2003) users will access to make sense of their interactions with the digital device. For devices with complex functionality, such mappings would need to be developed for a rich set of digital actions and would need to be sufficiently consistent across different function spaces.…”

Section: Motivation and Backgroundmentioning

confidence: 99%

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Of pages and paddles: Children’s expectations and mistaken interactions with physical–digital tools

Hornecker

Dünser

2009

Interacting with Computers

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An assumption behind new interface approaches that employ physical means of interaction is that these can leverage users' prior knowledge from the real world, making them intuitive or 'natural' to use. This paper presents a user study of tangible augmented reality, which shows that physical input tools can invite a wide variety of interaction behaviours and raise unmatched expectations about how to interact. Children played with interactive sequences in an augmented book using physical paddles to control the main characters. Our analysis focuses on how knowledge and skills that children have from the physical world succeed or fail to apply in the interaction with this application. We found that children expected the digital augmentations to behave and react analogous to physical 3D objects, encouraged by the ability to act in 3D space and the (digital) visual feedback. The affordances of the paddles as physical interaction devices invited actions that the system could not detect or interpret. In effect, children often struggled to understand what it was in their actions that made the system react.

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Section: Motivation and Backgroundmentioning

confidence: 99%

Section: Motivation and Backgroundmentioning

confidence: 99%

Of pages and paddles: Children’s expectations and mistaken interactions with physical–digital tools

Hornecker

Dünser

2009

Interacting with Computers

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“…While gestal law appears in the early phase of perception, image schemas operate at a deeper level of processing connecting perception to cognition [Johnson, 1987]. Blackler and her colleagues conducted a comprehensive literature study into intuition and the various theories that contribute to intuitive interactions [Blackler et al, 2003a[Blackler et al, , 2003b. Based on the review, intuitive use was defined as follows: "Intuitive use of products involves utilising knowledge gained through other experiences.…”

Section: Related Work 21 Intuitive Usementioning

confidence: 99%

“…Specifically, most of the frameworks for exploring and evaluating intuitive interaction are based on the subconscious use of prior experience. The methodologies adopted in previous studies for evaluating intuitive interaction include measuring the level of familiarity with similar products [Blackler et al, 2003b], employing image schemas and their metaphoric extensions and using usability standards [Hurtienne and Blessing,2007], and activation trigger schemas [Fischer et al, 2009]. This paper contributes to the research in this area by focusing on the subconscious use of prior knowledge, in which image schemas play an important role.…”

Section: Introductionmentioning

confidence: 99%

Conceptual Framework for Evaluating Intuitive Interaction Based on Image Schemas

Asikhia

Setchi

Hicks

et al. 2015

Interacting with Computers

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Intuitive interaction is an important aspect of usability in interface design. This paper contributes to the research in this area by proposing a conceptual framework for evaluating intuitive interaction based on image schemas. The framework comprises four phases: goal identification, image schemas extraction, analysis, and assessment. It quantifies intuitive interaction by comparing the image schemas envisaged by the designer of a product with those used by its users. The proposed framework is evaluated through a study involving forty-two participants completing a set task with a product. The study identified the image schemas, which were correctly used in accordance with the designer"s intent and those that were incorrectly used and contributed to the difficulties that many participants experienced. The inter-rater reliability and empirical validity were examined. The proposed framework provides a structured approach to usability testing by enabling both quantitative and qualitative evaluation of intuitive interaction.Keywords: intuitive interaction, user study, interaction design, user interface design, empirical study, framework, quantitative and qualitative evaluation.

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“…The motivation for this may lie in providing the functionality required separately for a number of disparate subgroups that are not together consistent with a single, non-modular or simple interface [6,7] or may lie in commercial motivation to maximise the functionality in a product that is costly to produce. Since the target cognitive capabilities anticipated by the designers are often similar to their own demographic and largely not affected by age-related cognitive impairment, the cognitive demand made by such products are frequently high [8][9][10]. In addition, the age and technology generation of a product user will colour their expectations of the product interface and the range of skills that they have available to deploy [11,12].…”

Section: General Backgroundmentioning

confidence: 99%

Prior experience in the use of domestic product interfaces

Langdon

Lewis

Clarkson

2009

Univ Access Inf Soc

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Interaction design and usability has focussed on instantaneous interaction, but the effects of prior experience are evidently important. Extant theories debate the nature of mental models or knowledge structures and their content, but less emphasis has been given to the effects of the various contributors to ''unconscious'' prior experience and their interaction with capability during real-time use of products. As a first step towards understanding product learning for inclusive design, this paper examines the role of prior experience, age and cognitive capability in individuals' performance with daily living products. Two microwave ovens were tested that had the same underlying functionality, but with the interface variations of dial or button control. The differences in performance were such that dials were found to be easier to use for both younger users and also those with higher cognitive ability. This was not related to prior experience as measured in a product knowledge questionnaire. However, it was possible that users possessed some degree of prior experience with specific interface elements and their use. Hence, in a second training-transfer experiment with DAB radios, participants were trained to a criterion of low error with a common base product to investigate the performance impact that subsequently resulted from switching to two further interfaces that varied in known interface properties. Transfer gave rise to a significant increase in time to complete set tasks proportional to the degree of difference. Small variations of interface function and appearance led to specific time-consuming misperceptions and trial-and-error exploration of interface functionality. Detailed error analysis further suggested the misapplication of specific sequences learnt with the original training. Both studies clearly indicate a general reduction of performance with increasing age and with reduced cognitive capability, but they also suggest that users were able to learn new interface sequences more effectively when they possessed higher cognitive capability. The results were not consistent with an interpretation in which knowledge-based mental models of the underlying functions of daily living products were dominating interaction effectiveness. They are, however, consistent with accounts of interaction that propose that in the absence of an adequate previously acquired mental model, users primarily resort to the application of skillbased or rule-based schemas to achieve task goals with everyday products (Freudenthal in Learning to use interactive devices: age differences in the reasoning process.

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The nature of intuitive use of products: an experimental approach

Cited by 47 publications

References 5 publications

Of pages and paddles: Children’s expectations and mistaken interactions with physical–digital tools

Of pages and paddles: Children’s expectations and mistaken interactions with physical–digital tools

Conceptual Framework for Evaluating Intuitive Interaction Based on Image Schemas

Prior experience in the use of domestic product interfaces

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