The nature of working in the hospitality industry: Evidence from 3S tourism in Turkiye

Abstract

The main purpose of the study is to reveal the nature of working in the field of hospitality by examining employment forms and working conditions. For this purpose, the phenomenology approach was used and interviews were conducted with 32 hotel employees. According to the findings, it has been seen that temporary and precarious forms of employment are common in tourism. It is seen that the employees are kept under strict control for efficiency and productivity and the managerial hegemony is at a significant level. In addition, it has been determined that due to standardization and simplification in hotel businesses with an all-inclusive system, employees are deprived of their qualifications and become unqualified.

Digital nomadism and the tourism industry labor markets

“…The views of tourism workers participating in the research on the labor market problems generally focus on the problem of qualified staff in all categories, the problem of foreign workers, low education levels, labor income insecurity and the problem of long working hours. In a study, seasonal and insecure employment and negative working conditions, temporary and unstable employment and the feature of precariat in the industry were identified (Çıvak, 2023). Therefore, the spread of the digital nomads' way of working in the tourism labor markets may raise job security issues (Hermann and Paris, 2020).…”