“…A review of the literature provides clear evidence that nurses employed within general health care settings consider caring for clients with drug and alcohol related problems to be a difficult and unpleasant experience (Bartek, Newton & Hawks, 1986; Carroll, 1995a, 1996; Corse, McHugh & Gordon, 1995; Moodley‐Kunnie, 1988; Murphy, 1989; Rassool, 1993; Riley, 1996; Satterthwaite, 1990). The primary source of frustration for nurses arises from the fact that despite consistent acknowledgement of the problems experienced in the general health‐care environment, the more recent research findings are essentially the same as those derived from studies completed decades ago (Hagemaster, Handley, Plumlee, Sullivan & Stanley, 1993).…”