The neuroscience of trust violation: Differential activation of the default mode network in ability, benevolence and integrity breaches

Werff, Lisa van der; O’Shea, Deirdre; Healy, Graham; Buckley, Finian; Real, Colette; Keane, Michael P.; Lynn, Theo

doi:10.1111/apps.12437

Applied Psychology

2022

DOI: 10.1111/apps.12437

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The neuroscience of trust violation: Differential activation of the default mode network in ability, benevolence and integrity breaches

Lisa van der Werff

Deirdre O’Shea

Graham Healy

et al.

Abstract: Trust is widely regarded as being foundational in workplace relationships. The violation of interpersonal trust results in a range of negative affective, cognitive and behavioural consequences for the injured party. However, research has yet to isolate the specific neural areas and processes activated when different types of interpersonal trust are breached. Using electroencephalogram with 68 participants, we identified the effects of three distinct types of trust violations-ability violation, integrity violat… Show more

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2024

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Cited by 3 publications

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Shaken to the core: trust trajectories in the aftermaths of adverse cyber events

Searle,

Renaud,

van der Werff

2024

JIC

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PurposeAdverse cyber events, like death and taxes, have become inevitable. They are an increasingly common feature of organisational life. Their aftermaths are a critical and under-examined context and dynamic space within which to examine trust. In this paper, we address this deficit.Design/methodology/approachDrawing on pertinent theory and reports of empirical studies, we outline the basis of two alternative subsequent trajectories, drawing out the relationships between trust, vulnerability and emotion, both positive and negative, in the aftermath of an adverse cyber event.FindingsWe combine stage theory and social information processing theories to delineate the dynamics of trust processes and their multilevel trajectories during adverse cyber event aftermaths. We consider two response trajectories to chart the way vulnerability arises at different levels within these social systems to create self-reinforcing trust and distrust spirals. These ripple out to impact multiple levels of the organisation by either amplifying or relieving vulnerability.Research limitations/implicationsThe way adverse cyber events aftermaths are managed has immediate and long-term consequences for organisational stakeholders. Actions impact resilience and the ability to preserve the social fabric of the organisations. Subsequent trajectories can be “negative” or “positive”. The “negative” trajectory is characterised by efforts to identify and punish the employee whose actions facilitated the adverse events, i.e. the “who”. Public scapegoating might follow thereby amplifying perceived vulnerability and reducing trust across the board. By contrast, the “positive” trajectory relieves perceived vulnerability by focusing on, and correcting, situational causatives. Here, the focus is on the “what” and “why” of the event.Practical implicationsWe raise the importance of responding in a constructive way to adverse cyber events.Originality/valueThe aftermaths of cyber attacks in organisations are a critical, neglected context. We explore the interplay between trust and vulnerability and its implications for management “best practice”.

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Shaken to the core: trust trajectories in the aftermaths of adverse cyber events

Searle,

Renaud,

van der Werff

2024

JIC

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Visual analysis of trustworthiness studies: based on the Web of Science database

Zhang,

Deng,

Wang

et al. 2024

Front. Psychol.

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Trustworthiness is the most significant predictor of trust and has a significant impact on people’s levels of trust. Most trustworthiness–related research is empirical, and while it has a long history, it is challenging for academics to get insights that are applicable to their fields of study and to successfully transfer fragmented results into practice. In order to grasp their dynamic development processes through the mapping of network knowledge graphs, this paper is based on the Web of Science database and uses CiteSpace (6.2.R4) software to compile and visualize the 1,463 publications on trustworthy studies over the past 10 years. This paper aims to provide valuable references to theoretical research and the practice of Trustworthiness. The findings demonstrate that: over the past 10 years, trustworthiness-related research has generally increased in volume; trustworthiness research is concentrated in industrialized Europe and America, with American research findings having a bigger global impact; The University of California System, Harvard University, and Yale University are among the high-production institutions; the leading figures are represented by Alexander Todorov, Marco Brambilla, Bastian Jaeger, and others; the core authors are distinguished university scholars; however, the level of cooperation of the core author needs to be improved. The primary journal for publishing research on trustworthiness is the Journal of Personality and Social Psychology and Biology Letters. In addition, the study focuses on three distinct domains, involving social perception, facial clues, and artificial intelligence.

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What We Do While Waiting: The Experience of Vulnerability in Trusting Relationships

Ballinger,

Schoorman,

Sharma

2024

AMR

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scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.

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The neuroscience of trust violation: Differential activation of the default mode network in ability, benevolence and integrity breaches

Cited by 3 publications

References 54 publications

Shaken to the core: trust trajectories in the aftermaths of adverse cyber events

Shaken to the core: trust trajectories in the aftermaths of adverse cyber events

Visual analysis of trustworthiness studies: based on the Web of Science database

What We Do While Waiting: The Experience of Vulnerability in Trusting Relationships

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