The New Job of the Federal Executive

Gore, Albert

doi:10.2307/977378

Cited by 36 publications

(10 citation statements)

References 5 publications

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“…Reinventing government is a powerful buzz phrase these days both in the world of practical politics and academe. (The term emanates from Osborne and Gaebler [1992] and appears in the much discussed National Performance Review report, From Red Tape to Results [Executive Office of the President, 1993], and in Gore [1994]). The aim is a political change to make government work better and cost less (Executive Office of the President, 1993).…”

mentioning

confidence: 98%

Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance

Schachter¹

1995

Public Administration Review

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confidence: 98%

Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance

Schachter¹

1995

Public Administration Review

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“…In that regard, it was stressed the logic of the market, and underlined the customer sovereignty with respect to service delivery. In both cases, the original aspiration was to solve the magic equation: "doing more with less, and doing it nicer" (Gore, 1994). The subsequent development of CC implied different implementation strategies addressing various institutional settings, so its practical fulfilment has presented various styles, according to macro politico-administrative traditions and micro policy implementation styles, as confirmed in the Spanish case.…”

Section: Citizen Charters In Comparative Perspectivementioning

confidence: 85%

Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain.

Criado

2011

Revista Estado, Gobierno Y Gestión Pública

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ELECTRONIC GOVERNMENT MEETS QUALITY MANAGEMENT.This paper focuses on the experience of Citizen Charters for Electronic Public Services (CCEPS) in the Spanish central level of government. It provides (1) evidences about an ongoing public sector management reform instrument addressing administrative transparency and orientation to the citizens in Spain.(2) Besides, the author points out the potential convergence between quality management and eGovernment, derived from this concrete case, but also previous experiences and trajectories of both type of modernization strategies, specially, in bureaucratic public administrations. This article presents a case study methodology, using a comparative approach addressing the study of past experiences and trajectories with quality management and eGovernment strategies. This paper provides fresh ideas about the necessity to adopt hybrid public sector management reform strategies, to transform government addressing the importance of electronic public services and the quality standards required to meet citizens requirements and expectations in eGovernment scenarios.

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“…Consequently, the ambiguity birthed a space in our bureaucracy a la de Certeau (de Certeau, 1984; Hjorth, 2004) which provided the latitude to maneuver, although it took considerable time to realize this freedom existed. Moreover, the specifics of our mission were incredibly vague, providing room for reinterpretation of a general standard of values, and paving the way for entrepreneurship in a public organization (Gore, 1994;Llewellyn & Jones, 2003;Teske & Schneider, 1994).…”

Section: The Beginning Of Something Newmentioning

confidence: 99%

The Story of Captain Baby Face and the Coffee Maker: An Entrepreneurial Narrative Perspective on Corruption

Pelly

2016

Journal of Management Inquiry

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This article calls into question the frequently used negative moral labels assigned to corruption by describing gift giving as a form of narrative entrepreneurship that bridges ontologies between public service organizations. To effectively make the comparison, this article utilizes a unique methodology to explore corruption: the layered account autoethnography. The empirical setting of this story is a jointly operated military corrections facility in Iraq. It illustrates how gaps were perceived in the U.S.–Iraqi joint bureaucracy creating a space for play, and how corrupt behavior metaphorically bridged these gaps. Engaging in a minute form of gift giving provided remarkable insight into how partner organizations respond to traditional and corruption-friendly practices. This article is of benefit to practitioners and academicians alike because it illustrates at an individual level how corrupt bureaucracies function and how to promote successful interactions between alternate organizational ontologies.

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The New Job of the Federal Executive

Cited by 36 publications

References 5 publications

Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance

Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance

Electronic Government Meets Quality Management. A Study of Citizen Charters for Electronic Public Services in Spain.

The Story of Captain Baby Face and the Coffee Maker: An Entrepreneurial Narrative Perspective on Corruption

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