The New Paradigm of Digital Proximity for Cooperative Banks

Gorlier, Tiphaine; Michel, Géraldine; Zeitoun, Valérie

doi:10.1007/978-3-319-93578-2_7

Cited by 6 publications

(1 citation statement)

References 10 publications

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“…By their nature, financial services are more quickly affected by this than human services. However, it should be noted that others are more optimistic on this point, arguing that digitalization can be shaped to benefit relationships with members, creating a new kind of proximity (Gorlier et al , 2018) and that there are alternatives to the prevailing fintech model.…”

Section: Discussionmentioning

confidence: 99%

The impact of the cooperative structure on organizational social capital

Stoop

Brandsen

Helderman

2021

SEJ

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Purpose Most research into the relationship between social capital and cooperatives takes social capital as the independent variable and the cooperative as the dependent variable, but as yet the authors know little about causality in the other direction. The purpose of this paper is to examine whether the cooperative structure helps to maintain organizational social capital. Design/methodology/approach Semi-structured interviews were conducted with 46 participants from local banks (chairpersons, directors, managers, team leaders and human resources managers). Findings Although the cooperative structure formally remained in place, integration into financial markets and digitalization effectively disembedded the organization from its original social context. The cooperative model can only remain distinctive, in terms of how it relates to its clients, under certain institutional conditions. Practical implications The findings suggest that scaling, in response to changes in the institutional environment, was an important factor in changing the nature of the organization. Originality/value The paper contributes to the understanding of the social dynamics of cooperatives in the field of financial services.

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Section: Discussionmentioning

confidence: 99%