The next frontier of the Internet of Behaviors: data-driven nudging in smart tourism

Kwok, Andrei O. J.

doi:10.1108/jtf-11-2022-0288

Cited by 6 publications

(2 citation statements)

References 29 publications

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“…DMOs could also develop curational techniques to nudge tourists towards more sustainable behaviour. Human curation and AI can be linked in hybrid curation to influence tourist behaviour in situ by providing real-time cues about the supply and demand for experiences (Kwok, 2023).…”

Section: Tourism and Hospitalitymentioning

confidence: 99%

The curatorial turn in tourism and hospitality

Richards

2024

IJCHM

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Purpose This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach Narrative and integrative reviews of literature on curation and tourism and hospitality are used to develop a typology of curation and identify different curation modes. Findings Curational techniques are increasingly used to organise experience supply and distribution in mainstream fields, including media, retailing and fashion. In tourism and hospitality, curated tourism, curated hospitality brands and food offerings and place curation by destination marketing organisations are growing. Curation is undertaken by experts, algorithms and social groups and involves many of destination-related actors, producing a trend towards “hybrid curation” of places. Research limitations/implications Research is needed on different forms of curation, their differential effects and the power roles of different curational modes. Practical implications Curation is a widespread intermediary function in tourism and hospitality, supporting better consumer choice. New curators influence experience supply and the distribution of consumer attention, shaping markets and co-creative activities. Increased curatorial activity should stimulate aesthetic and stylistic innovation and provide the basis for storytelling and narrative in tourism and hospitality. Originality/value This is the first study of curational strategies in tourism and hospitality, providing a definition and typology of curation, and linking micro and macro levels of analysis. It suggests the growth of choice-based logic alongside service-dominant logic in tourism and hospitality.

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Section: Tourism and Hospitalitymentioning

confidence: 99%

The curatorial turn in tourism and hospitality

Richards

2024

IJCHM

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“…For example, smart sensors embedded in urban infrastructure, transportation systems, and tourist destinations enable real-time data collection, facilitating efficient crowd management, traffic optimization, and personalized recommendations for tourists (Chen 2021c;Hu 2022). Wearable devices and mobile applications equipped with IoT capabilities provide travelers with immediate access to location-based information, augmented reality guides, and interactive maps (Kwok 2023). These opportunities enhance operational efficiency for tourism companies while simultaneously improving the experience and satisfaction of travelers.…”

Section: Theoretical Perspectivesmentioning

confidence: 99%

Exploring the Landscape of Smart Tourism: A Systematic Bibliometric Review of the Literature of the Internet of Things

Rosário,

Dias

2024

Administrative Sciences

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This study explores the transformative impact of IoT technologies on smart tourism, striving to boost operational efficiency and enrich the traveler experience. Using a systematic literature review with bibliometric analysis, we examined a sample of 83 studies indexed in SCOPUS to identify research activity on this topic until November 2023. The integration of cutting-edge technologies, including big data, smart sensors, cloud computing, machine learning, artificial intelligence, wearables, mobile applications, augmented reality, and virtual reality, establishes the foundation of the IoT-enabled smart tourism ecosystem. These innovations bring distinct capabilities, from facilitating data collection with embedded sensor technologies to using cloud computing for essential services like data storage and analytics. Examining various IoT applications in smart tourism, such as recommender systems, smart cities, payment systems, and electronic ticketing, reveals their positive effects on safety, efficiency, and personalized services. However, challenges like security, privacy, software complexity, scalability, and interoperability necessitate robust measures. This study identifies future research directions, including enhancing security and privacy, exploring blockchain integration, investigating edge computing, and improving interactions between tourists and smart tourism systems. These endeavors aim to address challenges and seize opportunities, fostering innovative solutions for the evolving needs of the tourism industry in a technologically advanced landscape.

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