2015
DOI: 10.1007/s10551-015-2861-4
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The NHS: Sticking Fingers in Its Ears, Humming Loudly

Abstract: Evidence exists that the UK National Health Service (NHS) has had, over many years, persistent problems of negative and intimidating behaviour towards staff from other employees. The evidence also suggests the organisational responses to negative behaviour can be inadequate. A conceptual model of organisational dysfunction was proposed to assist in explaining those responses and the overall culture in the NHS (Pope and Burnes 2013). Through research this model has been tested. Based upon the findings, an exten… Show more

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Cited by 15 publications
(27 citation statements)
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“…A shared commitment binds people so tightly that even those with choice, power and mobility are without voice (Balch and Armstrong, 2010;Weick and Sutcliffe, 2003). In our case, violation of the principals of quality care, and abusive working conditions, became for many, an accepted part of healthcare work (Balch and Armstrong, 2010;Pope, 2017).…”
Section: Contextual Conditions For Collective Denialmentioning
confidence: 79%
See 3 more Smart Citations
“…A shared commitment binds people so tightly that even those with choice, power and mobility are without voice (Balch and Armstrong, 2010;Weick and Sutcliffe, 2003). In our case, violation of the principals of quality care, and abusive working conditions, became for many, an accepted part of healthcare work (Balch and Armstrong, 2010;Pope, 2017).…”
Section: Contextual Conditions For Collective Denialmentioning
confidence: 79%
“…The public inquiry into the downfall (and later dismantling) of the Trust (Francis, 2013) largely fails to explore why the apparently common toxic culture (Pope, 2017) was never corrected, but escalated until implosion. Failure to identify and react to early signals of wrongdoing can allow organizational failure to remain hidden, and a toxic culture becomes difficult to remedy (Anheier, 1999;Balch and Armstrong, 2010;Sutcliffe, 2003, 2015).…”
Section: National Health Servicementioning
confidence: 99%
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“…There needs to be a culture of respect. 61 Individuals who have experienced negative behaviour need the support of employers, management, fellow workers and their trade union. It is important in all of these policies that victims and witnesses are assured of confidentiality when this is appropriate and that there are safeguards against the victimisation of complainants and witnesses.…”
Section: The Content Of the Policiesmentioning
confidence: 99%