“…Individual‐level factors were identified in 100 studies, related to individual characteristics of the clinician, parents, or patients, or characteristics of the clinician–patient–family interaction. Clinician characteristics and behaviors that were examined as potential influences on communication included: complexity of language and terminology, 33–38 pacing of information, 39–43 demonstrations of competence, 42,44–48 level of comfort or training related to sensitive topics, 4,42,49–62 perceived importance of certain topics, 51,61–68 concerns about harms of discussing certain topics, 69–72 exploration of family's values and taking them seriously, 38,40,41,73–77 and demonstrations of empathy and caring 7,38,39,78,79 . Some studies identified a tension between a desire to show empathy and a need to create appropriate emotional distance to allow for effective communication and decision‐making 57,64,70,80,81 …”