The OPAL Project: Developing an Online Digital Reference Service for Distance Learners

Bradbury, David; Payne, Georgina

doi:10.1108/lhtn.2001.23918iab.001

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2004

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“…The articles concerning chat reference cover numerous topics. The majority of articles focus on developing and implementing a chat reference service including Bennett, 3 Boyer, 4 Bradbury and Payne, 5 Broughton, 6 Janes, Carter and Memmott, 7 Maxwell,8 Stemper and Butler, 9 Kawakami, 10 and Kibbee, Ward and Wei. 11 Other articles focus on topics including chat guidelines, 12 staffing, 13 chat question types, 14 information competency and digital reference 15 and software.…”

Section: Literature Reviewmentioning

confidence: 99%

Developing a Chat Reference Training Program

Tucker

2004

Internet Reference Services Quarterly

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In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service. Library staff need to be well-trained in areas of chatting, reference interviewing in a digital environment and using electronic resources, such as the Internet and databases. This article discusses the chat reference training program at the University of Nevada, Las Vegas. The following text provides an outline for establishing a chat training program including planning, organization, implementation and assessment. Areas of discussion include the chat reference interview, chatting and patron management techniques.

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Section: Literature Reviewmentioning

confidence: 99%

Developing a Chat Reference Training Program

Tucker

2004

Internet Reference Services Quarterly

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The OPAL Project: Developing an Online Digital Reference Service for Distance Learners

Cited by 1 publication

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Developing a Chat Reference Training Program

Developing a Chat Reference Training Program

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