A study was conducted of 13 United Way agencies to determine if there were variables that would significantly discriminate between the boards of human services agencies judged most effective and those least effective. Stepwise multiple discriminant analyses revealed three functions that discriminated: Organizational Awareness—accounting for 59% of the variance; Shared Managerial Responsibilities-accounting for 23% of the variance; and Administrative Trustee Duties—accounting for 18% of the variance.Since 1960, human services expenditures have come to represent over 25% of our gross national product (GNP), and the dollar value of volunteer hours in the United States annually exceeds the total GNP (Conrad & Glenn, 1983). The annual expenditures and capital assets of public agencies may exceed those in the private, profit sector (Zusman, 1975). Human services are over 50% of the federal budget and over 60% of state and local budgets (Dubois, 1981). Effectiveness and efficiency may be the hallmarks of national human services goals in the 1990s, yet, Dubois argues, effectiveness and efficiency measures and assessments are lacking.Retrenchment and funding cutbacks have become familiar words to the agency manager. However, there are no cutbacks in the demands for services; the opposite is more generally true. This combination of increased demand for services and cutbacks in funding produces a problem unknown in the profit sector. In the for-profit, private sector an increase in demand for goods or services may be accompanied by an increase in profits. In the nonprofit setting, demand for more services places a strain on the agency, as the agency 432 cannot always pass on cost increases to the consumers of its services. The agency may have to reorder priorities or drop programs, or it may have to set a higher level of eligibility for clients so that they serve only the &dquo;most needy.&dquo; The agency must be more flexible than private enterprise to respond to increased service demands without an increased budget (Zusman, 1975).There was an increased demand for services in the 1980s because of the increased number and types of problems being identified. For example, deinstitutionalization of the mentally ill and mentally retarded has placed large burdens on local communities for services. Other issues that have come to the forefront are substance abuse, teenage pregnancy, spouse and child abuse, sexual molestation, single parents, latchkey children, and the frail elderly. Added to these problems in a specific and geographic area may be population growth and increased demand for a variety of services.
ROLE AND FUNCTION OF THE CORPORATE BOARDAram and Cowen (1983) state that there is often a lack of definition of the role of the corporate board of directors, and that &dquo;no single, university accepted classification of board functions exists.&dquo; Koontz (1967) said that many board of director members understand neither management nor their role in management. Whether or not role definition or understanding...