The pandemic of loneliness: designing smart tourism for combating loneliness

Stankov, Uglješa; Gretzel, Ulrike; Vujičić, Miroslav D.; Pavluković, Vanja; Jovanović, Tamara; Solarević, Milica; Cimbaljević, Marija

doi:10.1007/s40558-022-00234-9

Cited by 9 publications

(6 citation statements)

References 110 publications

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“…It is true that not everyone has the habit of playing games, but most people have the habit of using smartphones [32,131]. This study shows that SL affects habitual smartphone behaviors, which is a development of the existing research on the relationship between SL and smartphones [13,17]. At the same time, discussing only one function of smartphones (habitual smartphone behaviors) is a further development of previous research.…”

Section: The Direct Effects Of Social Loneliness (Sl) On Other Variablesmentioning

confidence: 53%

“…Few studies have examined the direct relationship between SL and smart tourism applications, but many studies have discussed the relationship between SL and smartphone usage. Without question, SL increases smartphone usage and even leads to smartphone addiction [13,17,77,86]. In tourism activities, smart tourism applications are part of the use of smartphones [26,42].…”

Section: H13 Social Loneliness (Sl) Affects Tourist Happiness (Th)mentioning

confidence: 99%

“…This study discusses smartphone usage in three aspects: habitual smartphone behaviors, smartphone communication, and smart tourism applications. Some studies have focused on SL in daily life [15][16][17], but few have discussed SL in tourism. Studies of the relationship between SL and TH have mainly focused on the indirect relationship between SL and TH [18,19], but seldom have studies discussed the influence of smartphone usage (habitual smartphone behaviors, smart tourism applications, and smartphone communication) on the relationship between SL and TH or the direct relationship between SL and TH.…”

Section: Introductionmentioning

confidence: 99%

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Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage

2023

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Smartphone usage affects the relationship between social loneliness in tourism and tourist happiness. This study discusses the effect of social loneliness on tourist happiness by considering three aspects of smartphone usage—habitual smartphone behaviors, smartphone communication, and smart tourism applications—as mediating variables. Based on stimulus–organism–response theory, this study collected data through questionnaires, analyzed the data using SPSS and Amos, and reached three findings, as follows: (1) Social loneliness affects tourist happiness either directly or indirectly. (2) Habitual smartphone behaviors not only directly affect tourist happiness but also affect tourist happiness as a mediating variable and multiple mediating variables. (3) Smartphone communication does not affect tourist happiness either directly or indirectly as a mediating variable or as one of multiple mediating variables of social loneliness. (4) Smart tourism applications not only directly affect tourist happiness but also affect tourist happiness indirectly as one of multiple mediating variables. This study is not only conducive to exploring social loneliness and the influence mechanism of social loneliness on tourist happiness, but it is also conducive to suggesting that scenic spots should add interesting group activities in project development to reduce social loneliness. Attention should also be paid to social loneliness in destination marketing.

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Section: The Direct Effects Of Social Loneliness (Sl) On Other Variablesmentioning

confidence: 53%

Section: H13 Social Loneliness (Sl) Affects Tourist Happiness (Th)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage

2023

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“…Affective images play a determinant role in influencing tourists’ behavioral intentions. Research also shows that digital-based service quality perceptions significantly impact a destination’s affective image, influencing tourists’ revisit intentions (Stankov et al, 2022). Likewise, intelligent technology could help tourists feel more in control of their service experiences, helping them plan, initiate, experience and complete their itineraries with more options and fewer complications.…”

Section: Research Modelsmentioning

confidence: 99%

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

Chang,

Chen,

2023

IJTC

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Purpose This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE) perspectives. Specifically, it aims to explore how information source credibility and cloud infrastructure influence tourists’ use of intelligent technology. Design/methodology/approach This measurement development is based on prior literature; after being evaluated for face and content validity, the authors used random sampling to collect data and conducted a field survey of tourists through Taoyuan Airport and using the airport MRT between December 2022 and March 2023. After confirming that tourists knew the destination information and had experience using travel-related mobile applications to plan their itinerary, the authors further invited tourists to participate in the survey, and 512 valid questionnaires were analyzed by the structural equation modeling approach. Findings The finding pointed out that source credibility and intelligent technology were innovative technologies that benefitted tourists, as were mobile travel planning apps, which created a relational context based on interests and activities from the socio-technical and TOE perspectives. Originality/value Technological innovation is closely related to the development of smart cities; tourists who used travel itineraries successfully understood travel-related actions and significantly had more positive affective images of the city.

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“…A study demonstrated that tourism-based ICTs have a direct effect on a tourist’s overall growth mentality (Stankov et al , 2022a). However, study on STTs has got little attention in tourism (Stankov et al , 2022b). Scholars in psychology mentioned that the growth mindset (GM) could strengthen the association between benefits and individuals’ well-being (Brandisauskiene et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

Smart tourism technologies for the psychological well-being of tourists: a Bangladesh perspective

Gani

Roy

Faroque

et al. 2023

JHTI

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PurposeThe importance of smart tourism technologies (STTs) has been rising recently, but how STTs are related to tourists' psychological well-being has got little attention. The study intends to show how STTs increase tourists' psychological well-being by capitalizing on the theory of Tourism 4.0. The study investigates the associations between the factors of STTs with the perceived benefit and, subsequently, perceived benefit with the psychological well-being of tourists. Moreover, this study also examines the moderating impact of a growth mindset (GM) between perceived benefits (PB) and tourists' psychological well-being (TPW) in the tourism industry.Design/methodology/approachUsing a structured questionnaire, 243 responses were collected through the convenience sampling method. Partial least square structural equation modeling (PLS-SEM) was used for the analysis.FindingsFindings show that automation, security/privacy concerns, information accuracy, and personalization are significantly related to the PB of tourists. The results also confirm that a GM moderates the relationship between PB and TPW.Practical implicationsThe results show the social and managerial importance of the perspective of tourism in developing countries. Based on the tourism 4.0 concept, this study presents a theoretical contribution by expanding practical information regarding the link between STTs and psychological well-being. Moreover, the study shows some directions to the tour operator about improving PB and psychological well-being. The notion of tourism 4.0 is a new paradigm that seeks to unlock the psychological well-being of visitors through the hyper-interconnectedness of humans and technologies.Originality/valueThis study contributes to prior research on technology-based tourism by exploring the uncharted STT variables, PB, GM and psychological well-being. Moreover, the study makes an empirical effort to conceptualize the tourism 4.0 concept on the proposed relationships. Tourist firms should focus on implementing this theory to develop their business.

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The pandemic of loneliness: designing smart tourism for combating loneliness

Cited by 9 publications

References 110 publications

Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage

Effect of Social Loneliness on Tourist Happiness: A Mediation Analysis Based on Smartphone Usage

Enhancing smart tourism and smart city development: evidence from Taoyuan smart aviation city in Taiwan

Smart tourism technologies for the psychological well-being of tourists: a Bangladesh perspective

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