The past and beyond of mobile payment research: a development of the mobile payment framework

Leong, Lai-Ying; Hew, Jun-Jie; Wong, Lai‐Wan; Lin, Bin

doi:10.1108/intr-06-2021-0348

Cited by 18 publications

(12 citation statements)

References 39 publications

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“…It can be confirmed from a recent study which has analyzed and developed the evolution of mobile payment research from 1997 to 2021 [5]. According to their study, from the perspective of behavior, mobile payment can be studied based on various customer behavior factors.…”

Section: Introductionmentioning

confidence: 88%

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

Chen

2022

Sustainability

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The COVID-19 pandemic impacts our lives significantly; people have changed their daily lives in response to the unprecedented epidemic which not only awakened the arrival of a new normal in business, but also new lifestyles. For example, the adaptation of contactless mobile payment has grown in the past two years to avoid unnecessary contact and possible infections. In this study, we intend to examine behavioral intentions that made consumers shift from traditional cash payment to mobile payment during the COVID-19 period. Our research framework and hypotheses were developed and examined through the push (dissatisfaction)–pull (alternative attractiveness)–mooring (perceived fear) model. We used structural equation modeling (SEM) to validate our model and corresponding hypotheses. The results of this study showed that dissatisfaction with tradition-al payments and customer’s perceived fears positively and significantly affected switching intentions. However, alternative attractiveness had no significant impact on consumers’ switching intentions from cash to mobile payments during the pandemic. Moreover, this study shows how perceived fear has a mediating effect that motivates people to change their payment behaviors. Implications and future research directions about consumers changing in such a dynamic time are also discussed.

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Section: Introductionmentioning

confidence: 88%

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

Chen

2022

Sustainability

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“…The literature review on m-payment research revealed that the TAM was the most popular approach to understanding the key drivers of m-payment use (Dahlberg et al. , 2015; Leong et al. , 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Most of the NFC m-payment literature adopted the theory of technology acceptance (TAM) to study customer attitudes and intentions to use NFC m-payment (Leong et al, 2022). NFC mpayment for customer loyalty in retail 347…”

Section: Introductionmentioning

confidence: 99%

NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

Alt

Agárdi

2022

IJRDM

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PurposeThe diffusion of near-field communication (NFC) m-payment depends largely on retailers who are more motivated to provide NFC m-payment for the retailers' customers if NFC m-payment increases loyalty. Therefore, this paper investigates the relationship between customer acceptance of NFC m-payment and loyalty towards the retailer amongst Generation Z.Design/methodology/approachThe NFC m-payment technology acceptance model was extended with loyalty intention towards the retailer. Therefore, an online survey was conducted amongst Generation Z that resulted in a sample of 310 respondents. The collected data were analysed by structural equation modelling (SEM).FindingsResults proved that the customers' intention to use NFC m-payment contributes to a large extent to loyalty intention toward the retailer. Besides, usefulness, enjoyment, social influence and compatibility with lifestyle played a significant role in customer acceptance of NFC m-payment.Research limitations/implicationsThis study's sample consists of Generation Z customers, and other generations should also be tested in future studies.Practical implicationsThe intention to use NFC m-payment predict retail loyalty. Retailers should communicate m-payment availability as a new retail service to influence store patronage.Originality/valueThis study provides theoretical contributions to NFC m-payment acceptance and retail loyalty literature. First, this research extends the NFC m-payment technology acceptance model with a new behavioural outcome, loyalty intention towards retailers. Second, this research enriched retail loyalty literature by proving that NFC m-payment technology adoption drives customer loyalty towards retailers.

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“…, 2016). In fact, the adoption of digital payment methods (DPMs) has increased worldwide, and cash usage has further decreased due to the COVID-19 pandemic, forcing a move from traditional to digital services (Leong et al. , 2022; Santo and Marques, 2022).…”

Section: Introductionmentioning

confidence: 99%

Barrier-breakers’ influence on full-adoption of digital payment methods

Dimitrova

2024

INTR

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PurposeThe purpose of this study is to empirically examine the relationships between barrier-breakers and customers’ intention to fully adopt digital payment methods (DPMs).Design/methodology/approachSurvey data were analyzed using statistical methods focusing on hypothesis testing with an ordinal regression model and moderation analysis using the PROCESS macro extension. Participants were divided into two groups of customers in Sweden: adopters-accepters, i.e. young bank customers and adopters-resisters, i.e. members of a formally organized group opposed to a cashless society.FindingsThe findings revealed that only the credibility barrier-breaker could increase the adopters-accepters’ intention to fully adopt DPMs. Credibility also seemed to be an important barrier-breaker for the adopters-resisters, as were perceived usefulness and social influence. Additional analyses showed that the impersonalization barrier reduces the impact of the barrier-breakers on DPM adoption.Practical implicationsRetail banks and merchants can use these results as a guide to what barrier-breakers might affect various customers’ intention to fully adopt DPMs, and to act accordingly. The impersonalization barrier also merits attention when creating an emotional connection to customers who use DPMs.Originality/valueThis study provides empirically based knowledge of the influence of barrier-breakers on the intention of customers, categorized as adopters-accepters and adopters-resisters, to fully adopt DPMs, and highlights the importance of maintaining a human touch in the post-COVID-19 digital era.

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The past and beyond of mobile payment research: a development of the mobile payment framework

Cited by 18 publications

References 39 publications

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

Consumers’ Switching from Cash to Mobile Payment under the Fear of COVID-19 in Taiwan

NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z

Barrier-breakers’ influence on full-adoption of digital payment methods

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