The Patient-Client as a Consumer: Some Observations on the Changing Professional-Client Relationship

Inpatients’ Perception of Doctors’ Attitude towards the Management of Their ill Health in a Nigerian University Teaching Hospital

“…Good communication between patients and care providers has been described as the single most important component of good medical practice not only because it identifies problems quickly and clearly but it also defines expectations and helps to establish trust between the doctor and the patient 6,7,8 . In contrast, bad communication, particularly when the doctor appears indifferent, unsympathetic or short of time makes patients dissatisfied 8 .…”

“…Good doctor -patient relationship is itself therapeutic, and successful consultation with a trusted and respected practitioner will therefore have a beneficial effect irrespective of any other therapy given 6,7 . This might be the single most important reason for the respondent's high level of satisfaction with services obtained in University of Port Harcourt Teaching Hospital.…”

“…6 Patients are viewed as passive beneficiary of health care service without a voice. However, the views and opinions of patients on perception of service quality and satisfaction of health care services can assist management and policy makers in design, implementation and evaluation of services which in turn can be used to better improve and deliver qualitative health care services to the populace.…”

Mesure et évaluation de la satisfaction des usagers qui ont fréquenté l'hôpital de jour du Centre Cléophas-Claveau /

“…Tout d'abord, la satisfaction de l'usager est une prémisse importante à sa collaboration avec le personnel soignant (Donabedian, 1988), ce qui est essentiel à son 36 rétablissement. De plus, la mesure de la satisfaction des usagers peut être considérée comme une façon de les intégrer davantage dans le système de santé (Davies & Ware, 1988;Reeder, 1972). L'évaluation des résultats permet également aux gestionnaires des établissements de santé de connaître l'opinion des usagers envers les soins et services qui leur sont offerts, d'identifier les forces et les faiblesses et d'intervenir sur les résultats (Dubois & Lamoureux, 1996).…”

Pasient, klient, bruker eller kunde?

“…Nå er idealet den kunnskapsrike og aktive ekspertpasienten som stiller krav til legen (4). Det kan hevdes at den nye pasientrollen er så annerledes enn den gamle at pasientbegrepet bør avvikles (5,6). Mange med kronisk sykdom ønsker dessuten ikke å se på seg selv som pasient til daglig.…”