The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

Suhonen, Riitta; Leino‐Kilpi, Helena; Välimäki, Maritta; Kim, Hesook Suzie

doi:10.1111/j.1365-2753.2006.00643.x

Cited by 22 publications

(51 citation statements)

References 37 publications

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“…The PSS (Kim, 1991) examines patients’ satisfaction with nursing care and is based on 11 items evaluated on a 4‐point Likert scale (1 = very dissatisfied , 4 = very satisfied ). The PSS measured patients’ satisfaction with nursing care through three factors: “technical‐scientific care needs” (three items), “information care needs” (five items), and “interaction‐support care needs” (three items; Suhonen, Leino‐Kilpi, Välimäki, & Kim, 2007).…”

Section: Methodsmentioning

confidence: 99%

“…Both instruments (CBI‐24, PSS) were translated into the participating countries’ languages by respective partner, using the American‐English versions of both. The translation process was not performed in the Finnish language for the PSS because it had already been previously validated (Suhonen et al, 2007). Translation followed a forward and back translation processes (MAPI, 2009).…”

Section: Methodsmentioning

confidence: 99%

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Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries

Palese

Tomietto

Suhonen

et al. 2011

Journal of Nursing Scholarship

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Purpose: Theoretically, patient satisfaction is correlated with nursing care, but there is not sufficient evidence to support it. The aim of this study was to address three research questions: (a) What is the correlation between caring as perceived by patients and patient satisfaction? (b) Are there differences across various countries on the correlation on caring as perceived by patients and patient satisfaction? (c) Do caring behaviors affect patient satisfaction? Design: A multicenter correlational design was adopted involving surgical patients from six European countries: Cyprus, Czech Republic, Greece, Finland, Hungary, and Italy. Methods: A convenience sample of 1,565 patients was recruited in autumn 2009. The short version of the Caring Behaviours Inventory (CBI; 24 items) and Patient Satisfaction Scale (PSS; 11 items) were used. Data analysis included descriptive statistics, as well as correlation analysis and stepwise multiple regression, to examine relations between caring behaviors and patient satisfaction. Findings: According to the patients involved, nurses performed caring behaviors between very frequently (score = 5) and always (score = 6). Patient satisfaction with nursing care was also high, between satisfied (score = 3) and very satisfied (score = 4). A positive correlation emerged between CBI and PPS (r= 0.66, p < .01) ranging between countries from 0.27 to 0.85 (Czech Republic r= 0.27, Cyprus r= 0.76, Finland r= 0.71, Greece r= 0.85, Hungary r= 0.63, and Italy r= 0.45 [p < .01]). Among the CBI dimensions, “connectedness” mainly explains patient satisfaction (R2= 0.404, p < .001), followed by “assurance” (R2= 0.032, p < .001) and “respectful” (R2= 0.005, p < .001). Conclusions: Caring behaviors enacted by nurses determine a consistent proportion of patient satisfaction. This association between them suggests several implications for nursing education, practice, and management. Clinical Relevance: The results may be utilized by policymakers, nurse ward managers, nurse educators, and clinical nurses as a background for taking appropriate measures to improve nursing care provided, thereby enhancing patient satisfaction.

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries

Palese

Tomietto

Suhonen

et al. 2011

Journal of Nursing Scholarship

Self Cite

View full text Add to dashboard Cite

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“…Poslední fi nská modifi kovaná verze byla vyhodnocena jako platný a spolehlivý nástroj s dobrými psychometrickými parametry určený k hodnocení spokojenosti pacientů s poskytovanou ošetřovatelskou péčí. (Suhonen et al 2007) V Čes-ké republice byl tento dotazník použit poprvé v rámci mezinárodní srovnávací studie měření spokojenosti pacientů chirurgických oddělení čtyř nemocnic Moravskoslezského regionu. (Jarošová et al 2011) Dotazník obsahuje 11 položek s výběrem odpovědí na Likertově škále (1 -velmi nespokojen, 2 -nespokojen, 3 -spokojen, 4 -velmi spokojen) a jednotlivé položky jsou seskupeny do tří faktorů podle oblastí, kterých se tý-kají: technické/racionální aspekty, podávání informací a oblast interakce a podpory.…”

Section: Soubor a Metodikaunclassified

“…Naše zjištění odpovídala výsledkům uvedené srovná-vací studie, kdy pacienti byli rovněž nejvíce spokojeni s technickými aspekty ošetřovatelské péče a nejméně s poskytováním informací souvisejících s hospitalizací, zejména pak přípravy jich samotných a jejich rodin na propuštění z nemocnice. Také autoři fi nské studie (Suhonen et al 2007) uvádějí, že nedostatečná informovanost pacientů bývá nejčastější příčinou jejich nespokojenosti. Podobně jako výzkumníci v zahrani-čí (Dozier et al 2001) jsme zaznamenali vyšší výskyt chybějících odpovědí (12 %) na otázku, související s poskytováním rad a informací rodině pacienta.…”

Section: Výsledkyunclassified

Evaluation of Patient Satisfaction With Nursing Care

Winklerová¹,

Jarošová²

2013

Prof. online

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Ústav ošetřovatelství a porodní asistence, Lékařská fakulta, Ostravská univerzita v Ostravě ABSTRAKT Cíl: Cílem studie bylo zjistit spokojenost pacientů s poskytovanou ošetřovatelskou péčí na vybraných odděleních dvou nemocnic Moravskoslezského kraje. Porovnat spokojenost pacientů podle zdravotnického zařízení a oddě-lení, kde byli hospitalizováni. Zjistit, zda existuje souvislost mezi demografi ckými a klinickými charakteristikami pacientů a jejich spokojeností s ošetřovatelskou péčí. Metodika: Zkoumaný soubor deskriptivní korelační studie tvořilo 507 pacientů hospitalizovaných v období od února do března 2011 na 13 lůžkových odděleních v nemocnicích Karviná-Ráj a Orlová. Ke sběru dat byl použit standardizovaný dotazník Patient Satisfaction Scale (PSS), který měří spokojenost pacientů v jedenácti položkách třech oblastí -technické/racionální aspekty, podávání informací a oblast interakce a podpory. Výsledky: Pacienti byli nejvíce spokojeni s technickými aspekty ošetřovatelské péče a nejméně s poskytováním informací. Demografi cké charakteristiky pacientů na jejich spokojenost zásadní vliv neměly. Pouze v jedné nemocnici (NsP Karviná) byli muži ve všech faktorech spokojenější než ženy a naopak nejmenší spokojenost udávali pacienti, kteří popisovali svůj zdravotní stav jako uspokojivý. V NsP Orlová udávali vyšší spokojenost s podporou a interakcí pacienti hospitalizovaní delší dobu. Závěr: Výsledky studie neprokázaly statisticky významné rozdíly v hodnocení spokojenosti pacientů mezi nemocnicemi ani mezi sledovanými odděleními. ABSTRACT Aims:Th e aim of this study was to determine patient satisfaction with nursing care provided in selected wards of two hospitals of Moravian-Silesian region, to determine whether there is a connection between demographic and clinical characteristics of patients and their satisfaction and to compare patient satisfaction according to health facility and department, where they were hospitalized. Methods: Th e sample of descriptive correlation study consisted of 507 patients hospitalized in the period from February to March 2011 on 13 inpatient wards in hospitals Karvina-Raj and Orlova. Data were collected using a standardized questionnaire Patient Satisfaction Scale (PSS), which measures patient satisfaction in eleven items of three areas -technical/rational aspects, provision of information and area of interaction and support. Results: Patients were most satisfi ed with the technical aspects of nursing care and least with provision of information. Demographic characteristics of the patients did not have a major impact on their satisfaction. Only in one hospital (NsP Karvina) were men in all factors happier than women and on the contrary the smallest satisfaction reported patients who described their health status as satisfactory. In NsP Orlova they reported higher satisfaction with the support and interaction patients hospitalized longer period of time. Conclusion: Th e results of the study did not show statistically signifi cant diff erences in evaluation of patient satisfaction bet...

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“…112 Patient satisfaction is the mean score of the included 11 items, with possible scores 1--4 (1 = very dissatisfied, 4 = very satisfied) and higher scores indicate more satisfaction.…”

Section: Satisfaction With Carementioning

confidence: 99%

Learning as a patient : What and how individuals want to learn when preparing for surgery, and the potential use of serious games in their education

Ingadóttir¹

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The Patient Satisfaction Scale – an empirical investigation into the Finnish adaptation

Abstract: The PSS-Fin demonstrated good psychometric properties and conceptual rigour and is thus reliable tool for examining patient satisfaction with nursing care.

Cited by 22 publications

References 37 publications

Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries

Surgical Patient Satisfaction as an Outcome of Nurses’ Caring Behaviors: A Descriptive and Correlational Study in Six European Countries

Evaluation of Patient Satisfaction With Nursing Care

Learning as a patient : What and how individuals want to learn when preparing for surgery, and the potential use of serious games in their education

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