The Perceived Benefits of Apps by Construction Professionals in New Zealand

Liu, Tong; Mbachu, Jasper; Mathrani, Anuradha; Jones, Bronwyn; McDonald, Barry

doi:10.3390/buildings7040111

Cited by 16 publications

(15 citation statements)

References 16 publications

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“…In a survey towards the uptake of mobile computing technology in New Zealand building industry, indicated that adoption of mobile applications provided better client relationship management and satisfaction, which has a positive correlation with sector's overall productivity and profit (Liu, Mbachu, Mathrani, Jones, & McDonald, 2017). Although the basis of analysis covered a very small survey sample, it provided a starting point for encouraging further uptake of multiple mobile technologies in the sector.…”

Section: Ubiquitous Digital Accessmentioning

confidence: 99%

Review of digital technologies to improve productivity of New Zealand construction industry

Chowdhury¹,

Adafin²,

Wilkinson³

2019

ITcon

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The New Zealand construction industry continues to face pressures to improve productivity and lower construction costs. With the need to build more houses and infrastructure, quicker, to high quality and on time, there is a need to upscale the use of advanced technologies. Going digital is a solution that can transform the construction industry by improving productivity measures. The objectives of this paper are to: 1 Identify the availability of transformative technologies and their potential impact on productivity improvement across the construction life cycle and, 2. To investigate the benefits and barriers to technology-uptake in New Zealand construction. This paper is a review of digital technologies which analyzes their impact on productivity across the construction life cycle. As a basis for analysis, the digital technologies are isolated into three key productivity improvement functions: (1) Ubiquitous Digital Access, (2) Whole Building Whole-of-Life (WBWOL) decision making, and (3) Cost Reduction Engineering. This study is a literature-based theoretical exploration, aimed at signifying digitization as a function of productivity performance in the New Zealand construction industry. From a practical perspective, clients and contractors may be convinced to invest in digital technologies, increasing or accelerating uptake and more fully realizing the benefits digital technologies could add to productivity performance, growth and long-term success. This study may provide useful information for researchers regarding the development of case studies by analyzing organizations that implement technological innovations, their successful actions/processes, barriers overcoming actions, and sources of new ideas.

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Section: Ubiquitous Digital Accessmentioning

confidence: 99%

Review of digital technologies to improve productivity of New Zealand construction industry

Chowdhury¹,

Adafin²,

Wilkinson³

2019

ITcon

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“…Smart devices and their related technologies provide enhanced communication and exchanged of information among their users. In the case of the construction sector, Liu et al (2017) highlight the following perceived benefits of the use of smart devices in the New Zealand construction industry: more efficient management of documentation; improved efficiency and accuracy of site inspections and reporting; better client relationship management and satisfaction; better timesheet management for employees and sub-contractors; improved visibility into workforce productivity, performance monitoring and evaluation; reduced liability and risks through accurate and prompt compliance reporting; better pricing and tracking of orders; and real-time tracking for prompt payments.…”

Section: Smart Device In the Construction Industrymentioning

confidence: 99%

“…A critical step towards the implementation of any new paradigm is convincing the decision makers of a company about the benefits of such implementation. Following the survey performed by Liu et al (2017), these benefits could potentially be: more efficient management of documentation, improved efficiency and accuracy of site inspections and reporting, better client relationship management and satisfaction, reduced liability and risks through accurate and prompt compliance reporting.…”

Section: Csfs For a Successful Implementation Of Smart Devices In Construction Projectsmentioning

confidence: 99%

“…Thus the embedding of new technologies such as the IoT promises a more efficient sector with more centralised information exchange between stakeholders. The literature showed various benefits in the implementation of smart devices and the paradigm of the IoT in construction projects such as a more efficient management of the workforce and reduced risks and liability on the job site (Liu et al , 2017).…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

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Evaluating critical success factors for implementing smart devices in the construction industry

Silverio-Fernández

Renukappa

Suresh

2019

ECAM

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Purpose The decentralisation of information and high rate of mobile content access in the construction industry provides an ideal scenario for improvement of processes via the implementation of the paradigm of the Internet of Things (IoT). Smart devices are considered as the objects interconnected in the IoT; therefore, they play a fundamental role in the implementation of digital solutions during the execution of construction projects. The purpose of this paper is to assess the critical factors for a successful implementation of smart devices in the construction industry. Design/methodology/approach An empirical study was performed in the Dominican Republic. This country, located at the heart of the Caribbean, presents an economy that strongly relies on the construction industry. Following a systematic approach, a qualitative data collection and analysis was performed based on semi-structured interviews and content analysis to professionals of construction companies in the Dominican Republic, enquiring the concept of smart devices and critical success factors for implementing the devices in the industry. Findings The key success factors obtained from the contestants were leadership, technology awareness, company size, usability of proposed solution, cost of implementation and interoperability. Originality/value This paper provides information to clients of the construction sector regarding the benefits of embedding smart devices into their business activities. Furthermore, this study provides a better understanding of the key factors to be considered by construction organisations when embedding smart devices into their projects. This study also provides recommendations for distinct stakeholders of the construction sector, such as policy makers, clients and technology consultants. Policy makers should especially consider factors such as technology awareness and leadership to develop the right policies for the integration of the IoT in construction projects. Technology consultants should be aware of the latest case studies of successful implementation of smart devices and IoT systems in the world in order to adapt and implement smart devices and IoT in their projects.

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“…Liu et al [18] carried out research to examine the perceived benefits of apps by construction professionals in New Zealand. Similarly, a study to assess the use of social customer relationship management by building contractors was embarked upon in Tasmania in [19].…”

Section: Introductionmentioning

confidence: 99%

Presence of Social Client Relationship Management within the Nigerian Construction Industry

Ojelabi¹,

Oyeyipo²,

Afolabi³

et al. 2018

Buildings

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Abstract:Client relationship management (CRM) has become a subject matter of interest to both academics and business practitioners. This is because it reflects the need to manage successful and profitable client relationships for organizations. Construction organizations, as well as the construction industry, are vital components of economic development in Nigeria, but many organizations struggle to perform the client relationships expected of them. The use of social media in the present era has given power to the relevant stakeholders to express their perceptions to a very large audience on the social media platforms of construction organizations. The application of social media to marketing is essential to managing client relationships. This research has been carried out to examine the level of awareness and use of social client relationship management (CRM 2.0) in Nigerian contracting and consulting construction organizations. In other words, the purpose of the study is to examine the level of adoption of social media platforms in client relationship management in the construction industry in Nigeria. The study also assessed the barriers to the adoption of the use of social media platforms in client relationship management. Using a questionnaire survey, a purposive quota sampling technique was utilized for the collection of data from contracting and consulting firms. The findings reveal that contracting and consulting firms have little to no awareness of CRM 2.0. This study suggests that Nigerian construction organizations are still hesitant to implement social media in a business environment and fully adopt CRM 2.0 in the construction industry.

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The Perceived Benefits of Apps by Construction Professionals in New Zealand

Cited by 16 publications

References 16 publications

Review of digital technologies to improve productivity of New Zealand construction industry

Review of digital technologies to improve productivity of New Zealand construction industry

Evaluating critical success factors for implementing smart devices in the construction industry

Presence of Social Client Relationship Management within the Nigerian Construction Industry

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