The perceived utility of information presented via electronic decision aids: A consumer perspective

Hill, Dave; King, Maryon F.; Cohen, Eli

doi:10.1007/bf00412471

Cited by 14 publications

(4 citation statements)

References 49 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Their study result validates that system features do become significant in determining ease of use perceptions after direct experience. Hill, King and Cohen (1996) that an e-learning system that has more favourable features can not only enhance the perceptions of acceptance factors such as ease of use and usefulness, but also lead to greater intention to use the system for supplementary learning and distance education purposes. Wixom and Todd (2005) investigated two primary research streams -the user satisfaction literature and the technology acceptance literature -to propose an integrated model that fills the gap between system characteristics (a core strength of the user satisfaction literature) and the prediction of usage (a core strength of the technology acceptance literature).…”

Section: Studies Of System Features As Antecedents To Acceptance Factorsmentioning

confidence: 99%

See 1 more Smart Citation

Implementing a hybrid dialogue strategy for speech-enabled mobile commerce

Fan

2009

IJEB

View full text Add to dashboard Cite

Integrating intelligent components into the speech interface ……… 5-3 The flow control of dialogues with a hybrid strategy ……………… 5-4 Overview of the corpus generation procedures …………………….. 5-5 Dialogue personalization architecture ……………………………… 6-1 Questionnaire items ……………………………………………….. X D-1 An example of product taxonomy …………………………………. D-2 Decision-tree based e-catalogue …………………………………… D-3 Speech recognition for application-directed dialogue ……………… D-4 An example grammar in JSGF ……………………………………..

show abstract

Section: Studies Of System Features As Antecedents To Acceptance Factorsmentioning

confidence: 99%

“…The interaction between direct experience and system has an effect on ease of use, confirming the need for users to directly interact with a system to form system-specific ease of use perceptions. Hill, King and Cohen (1996) Electronic Decision Aids…”

Section: Studies Of System Features As Antecedents To Acceptance Factorsmentioning

confidence: 99%

Implementing a hybrid dialogue strategy for speech-enabled mobile commerce

Fan

2009

IJEB

View full text Add to dashboard Cite

show abstract

“…Retail merchandise planning involves not only the physical environment in which shopping will occur, but also the layout of fixtures (e.g., rack, shelf, table, cash register), and the selection and placement of merchandise on the fixtures for retail sale (Tarlton & LaBrecque, 1993) all of which are intended to create an aesthetically pleasing and buying-conducive atmosphere. Aesthetic factors include such things as lighting (Morin, 1998), music (Marsh, 1999), product information displays and visuals (Hill, King, & Cohen, 1996), paint color and furnishings (Reda, 1995), and fixture and product placement (Troy, 1997;Tyreman & Walton, 1998).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

The Influence of Attitude on the Acceptance and Use of Information Systems

Kacmar

Fiorito

Carey

2009

Information Resources Management Journal

View full text Add to dashboard Cite

The nomological network of the technology acceptance model is expanded through the addition of affective and task-preparation variables as antecedents to traditional predictors of technology acceptance:output quality, result demonstrability, and ease of use. An empirical study involving a visual/simulation information system, set in the domain of retail merchandise planning, finds that negative affectivity (NA) is a consistent and strong negative antecedent to perceptions of output quality, result demonstrability, and ease of use. In contrast, positive affectivity (PA) is a significant and positive antecedent to ease of use, but not necessarily a significant antecedent to either output quality or result demonstrability. A new construct developed from the job characteristics literature-perceived task preparation-measured the subject's perceptions of the pre-system usage training, which included task design and modeling instruction, scenarios of activities within the prospective information system, discussions and review of the system documentation, and highly structured, pre-task system use activities. Perceived task preparation was found to be a significant and strong positive indicator of computer self-efficacy.

show abstract

“…Despite the potential for PRAs to aid consumers in decision making, the degree to which PRAs truly empower consumers depends on their veracity and objectivity (Hill et al 1996, King andHill 1994). The ultimate objective of an online merchant adopting PRAs is to "generate more business opportunities" by providing consumers with personalized product recommendations (Chau et al 2013, p. 180).…”

Section: Introductionmentioning

confidence: 97%

Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation

Xiao

Benbasat

2015

Information Systems Research

View full text Add to dashboard Cite

T he increasing adoption of product recommendation agents (PRAs) by e-commerce merchants makes it an important area of study for information systems researchers. PRAs are a type of Web personalization technology that provides individual consumers with product recommendations based on their product-related needs and preferences expressed explicitly or implicitly. Whereas extant research mainly assumes that such recommendation technologies are designed to benefit consumers and focuses on the positive impact of PRAs on consumers' decision quality and decision effort, this study represents an early effort to examine PRAs that are designed to produce their recommendations on the basis of benefiting e-commerce merchants (rather than benefiting consumers) and to investigate how the availability and the design of warning messages (a potential detection support mechanism) can enhance consumers' performance in detecting such biased PRAs. Drawing on signal detection theory, the literature on warning messages, and the literature on message framing, we identified two content design characteristics of warning messages-the inclusion of risk-handling advice and the framing of risk-handling advice-and investigated how they influence consumers' detection performance. The results of an online experiment reveal that a simple warning message without accompanying advice on how to detect bias is a double-edged sword, because it increases correct detection of biased PRAs (hits) at the cost of increased incorrect detection (false alarms). By contrast, including in warning messages risk-handling advice about how to check for bias (particularly when the advice is framed to emphasize the loss from not following the advice) increases correct detection and, more importantly, also decreases incorrect detection. The patterns of findings are in line with the predictions of signal detection theory. With an enriched understanding of how the availability and the content design of warning messages can assist consumers in the context of PRA-assisted online shopping, the results of this study serve as a basis for future theoretical development and yield valuable insights that can guide practice and the design of effective warning messages.

show abstract

The perceived utility of information presented via electronic decision aids: A consumer perspective

Cited by 14 publications

References 49 publications

Implementing a hybrid dialogue strategy for speech-enabled mobile commerce

Implementing a hybrid dialogue strategy for speech-enabled mobile commerce

The Influence of Attitude on the Acceptance and Use of Information Systems

Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation

Contact Info

Product

Resources

About