The perception of professionals and users of the quality of care and respect for human rights in four outpatient care facilities of an Italian hospital during the Covid-19 pandemic

Abstract

Background: During the Covid-19 pandemic, delays in providing medical services, dissatisfaction, criticism toward health workers (HW) and the risk of burnout of HW in Italy have been documented. No studies have contrasted the point of view of HW and users on the quality of care and respect for human rights in health facilities. Objective: To compare the perception of users of their satisfaction with the care provided with the perception of HW of their satisfaction with work as well as the perception of the respect of HW “s and users” human rights. Methods: The “Well-Being at work and respect for human rights questionnaire” (WWRR) was administered on a sample of users (142) and HW (154) in four outpatient health care facilities of a hospital in Sardinia, Italy. Results: Users showed higher scores than HW on their satisfaction with the care received ( p < 0.0001), the perception of respect for their human rights ( p < 0.0001), and availability of resources for care ( p < 0.0001). The HW scores were higher than 50% of the maximum in all items, but a relatively low score was reported on the HW’s satisfaction of the resources and the respect for their rights. Conclusion: The satisfaction for care and respect for human rights in the outpatient health services was higher than expected. The relatively low score by the HWs in relation to the satisfaction with the resources and perception of respect for their human rights could be a wake-up call. The study does not involve emergency rooms, wards, or Covid units.

Respect for human rights as a component of organisational well-being: factor structure analysis in three countries of Latin America

“…However, overall the main factor represented by the perception of respect for workers' human rights is also confirmed in Latin America as a component of organizational well-being. This confirms that the more workers perceive that human rights are respected, the more satisfied workers are, as already shown in several studies in Tunisia, Nord Macedonia, Palestina (24) and in Italy (24,25,26).…”

Mental Health Professionals’ Perception of Respect for Human Rights and Organizational Well-Being in Three Countries of South America

“…Particularly, the WHO's QualityRights toolkit offers practical guidance for assessing and improving human rights adherence in mental health facilities and is proving to be an essential resource for ensuring quality in these services [22]. Identifying areas for quality improvement through promoting human rights, facilitating recovery, and ensuring they reach appropriate standards, the initiative seeks to transform mental health care [20,23,24]. There is a growing expectation that mental health professionals will exhibit an increasing sensitivity to this matter, mirroring the expanding discourse both within the scientific community [25] and that these actions can translate, in countries adhering to these initiatives [26], into substantially shaping policies to improve mental health care quality.…”