2010
DOI: 10.1002/bltj.20421
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Cited by 5 publications
(1 citation statement)
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“…We are grateful for insight into the Bell Labs PeCMan project [7], introduced to us by Markus Hofmann, Peter Bosch, Bart Vrancken, and Mircea Strugaru, which led us to learn new delegation requirements and methods for Web-based services. Thanks to Herbert Ristock, we were introduced to a new set of ideas on delegation-in connection to call centers.…”
Section: Acknowledgementsmentioning
confidence: 99%
“…We are grateful for insight into the Bell Labs PeCMan project [7], introduced to us by Markus Hofmann, Peter Bosch, Bart Vrancken, and Mircea Strugaru, which led us to learn new delegation requirements and methods for Web-based services. Thanks to Herbert Ristock, we were introduced to a new set of ideas on delegation-in connection to call centers.…”
Section: Acknowledgementsmentioning
confidence: 99%