The Phenomenon of “Digital Trust” in the Context of Digital Government in Russia

Abstract

In recent years new digital technologies have become an integral part of daily life of civilians, including their interaction with government. Trust in innovation in the government sector became the most important feature of the relations between government and civilians. The main purpose of this research is to explore how the factor of civil trust influences the implementation of digital technologies in government. We studied new phenomenon - “digital trust” and made content analysis of the main programmatic and analytical documents on the realization of the digital government concept. Based on the research results, we described the impact of the trust on the digital government effectiveness, and defined the basic principles of trust building, such as openness of the digital government system for citizens, security and reliability of electronic services, two-way communication with citizens. However, Russia lacks a clear strategy on how to build “digital trust” to government services. This circumstance could become a barrier for government’s digitalization in the future.