The policy responses of tourism agencies to emerging digital skills constraints: A critical assessment of six countries

Parsons, David; Choi, Miju; Thomas, Rhodri; Glyptou, Kyriaki; Walsh, Kenneth

doi:10.1002/jtr.2554

Cited by 18 publications

(9 citation statements)

References 40 publications

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“…While the evolving global technological landscape underscores the ongoing and growing demand for digital skills to meet the dynamic demands of the market, it is notable that the academic literature largely neglects the character of work and the potential role that digital skills may participate in the digital transformation of the T&H sector [31]. Instead, academic literature has predominantly concentrated on three types of digital skills needs: fundamental computing skills for daily activities, for the broader workforce and advanced ICT expertise for specialized tech experts [19].…”

Section: Literature Backgroundmentioning

confidence: 99%

“…In the context of T&H, however, policy discussions mostly emphasize the need for a new skill mix and the need for 're-skilling' and 'up-skilling' to address the skill gaps and shortages. According to Parsons et al [31], skills gaps refer to the mismatch between the skills required and those possessed by the current labor pool. This concerns people who are already working in the tourism industry.…”

Section: Literature Backgroundmentioning

confidence: 99%

“…In their research across six case study countries, Parsons et al [31] found that a significant degree of policy inertia hinders effective policy development for digital transformation in tourism. A predominant concern was the lack of robust intelligence on digitalization and its associated skills needs.…”

Section: Literature Backgroundmentioning

confidence: 99%

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Skills development as an Indicator of the Serbian tourism digitalization progress

Petković,

Bradić-Martinović,

Lazić

2024

Ekonomika preduzeća

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In the tourism and hospitality sector, digital skills become one of the critical factors as they enable organizations and professionals to effectively utilize and adapt to the latest technological developments, improving the overall travel experience and/or operational efficiency of service providers. Based on the previous, this paper aims to evaluate the digital skills of supply-side stakeholders in Serbia's tourism and hospitality sector and to determine the main factors that influence their level of proficiency. By analyzing primary data from 418 respondents, the findings indicate a notable gap in advanced digital skills, which is particularly emphasized among administrative officers, primarily tourist inspectors. Additionally, multinomial logistic regression shows that the education and employment sector (catering, tourism agencies, tourism guides, tourism organizations, tourism inspectors and administrative officers) are factors associated with the level of digital skills. The results allow stakeholders to review the possibilities for improving skills, especially in the public sector, to address current skills gaps and prepare the workforce for future technological developments to ensure the sector's resilience and competitiveness in the global market.

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Section: Literature Backgroundmentioning

confidence: 99%

Section: Literature Backgroundmentioning

confidence: 99%

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Skills development as an Indicator of the Serbian tourism digitalization progress

Petković,

Bradić-Martinović,

Lazić

2024

Ekonomika preduzeća

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“…This condition encourages the government to provide policies that regulate these two issues. Both types of policies are multisectoral policies that concern various actors [24], collaboration in the formulation, implementation, and including the evaluation of this policy becomes very important. This is reflected in the policies found to show that not only institutions that regulate tourism and communication technology issued policies related to digital transformation and tourism development, but other insitutions have also issued policies.…”

Section: Policy Trends For Digital Transformation and Tourism Develop...mentioning

confidence: 99%

“…Tourism, one of the sectors that apply technology with the rapid use of digital platforms, has changed practices widely and profoundly [23]. The tourism sector is one of profitable economic growth, and, in the past 10 years, tourism has become the largest category of Internet service sales globally due to support by digitalization [24,25]. Based on the 2022 State Budget Financial Memorandum (APBN), the tourism sector contributed 4.2% of Indonesia's Gross Domestic Product (GDP) in 2021.…”

Section: Introductionmentioning

confidence: 99%

The Linkage of Digital Transformation and Tourism Development Policies in Indonesia from 1879–2022: Trends and Implications for the Future

Nanda,

Widianingsih,

Miftah

2023

Sustainability

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This research analyzes digital transformation and tourism development in Indonesia based on policies issued by the central government. The policy was issued in the period 1879–2022, or, precisely, during the Dutch colonial period in Indonesia until the COVID-19 pandemic. This study aims to analyze digital transformation policies and tourism policies in Indonesia that are historically linked, as well as their implications for the future. We analyze the trends and times of the COVID-19 pandemic and their implications for the future. The method used in this research is content analysis by analyzing policy texts quantitatively (number of policies in a certain time) and qualitatively (topics and content). The dataset obtained for analysis in this research contains 87 policies on digital transformation and tourism development with various forms of policies. This study found a linkage between digital transformation policies and tourism development, especially tourism development policies toward digital transformation. In addition, during the COVID-19 period, both policies reached the highest number compared to previous years. This allows for more supportive policies to be born in the coming years and implies opportunities for establishing policies on the use of technology in tourism management.

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What drives tourists to take a digital‐free tourism?

Liu,

Jeon,

Yang

2024

Journal of Tourism Research

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This study utilizes a combined model of two social cognitive models, protection motivation theory and theory of planned behavior, to analyze how smartphone use triggers the demand for DFT. For this purpose, this study conducted an online survey and used the quota sampling method. Of the collected response sheets, a total of 534 valid samples were used in the final analysis. The analysis verified the hypothesis using confirmatory factor analysis, correlation analysis, and structural equation modeling. This study presented that regarding threat and coping appraisals of smartphone use, perceived vulnerability and response efficacy positively affect protection motivation. And perceived subjective norm affects protection motivation. This result of study fills a gap in the field of DFT research through quantitative research and provides practical evidence that helps to capture the needs of DFT tourists and provides suggestions for the construction of DFT environments.

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The policy responses of tourism agencies to emerging digital skills constraints: A critical assessment of six countries

Abstract: This paper analyses policies and practices designed to support digital transformation in the tourism workforce in six OECD countries, namely Germany,

Cited by 18 publications

References 40 publications

Skills development as an Indicator of the Serbian tourism digitalization progress

Skills development as an Indicator of the Serbian tourism digitalization progress

The Linkage of Digital Transformation and Tourism Development Policies in Indonesia from 1879–2022: Trends and Implications for the Future

What drives tourists to take a digital‐free tourism?

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