This paper comprehensively examines how school leaders in Kazakhstan managed schools during the COVID-19 school closures. An online survey was conducted with 1,298 school leaders, representing 17.5% of all Kazakhstani schools. Anchored in the concept of crisis leadership, the instrument measured school leaders’ views regarding teachers’ digital competence, their support toward teachers in digital pedagogy, as well as their practices in communicating with parents and teacher autonomy and monitoring. The results of bivariate tests indicate that a significant proportion of schools offered teachers online professional development opportunities to improve their digital instruction, with school location and size influencing the level of training in digital pedagogy received by teachers. Notably, school leaders’ confidence in their teachers’ ability to teach effectively online increased significantly after receiving training in digital pedagogy. School leaders also maintained regular communication with parents, but this increased their workload, particularly for women and urban school leaders. Most school leaders allowed teachers to choose online platforms and revise curriculum content, while also monitoring teachers’ attendance and observing online lessons. These practices varied based on the school’s medium of instruction. This study significantly contributes to crisis leadership by examining practices during school closures in addressing teachers’ digital competence, communication challenges, and teacher autonomy, with insights on variations by school type, location, and leaders’ gender. The study’s findings have significant implications for post-pandemic school leadership, emphasizing equity in professional development opportunities for teachers, effective communication with stakeholders, and striking the right balance between teacher autonomy and monitoring.
