“…The category includes the Internet of Things (IoT) like an electronic key, Radio Frequency Identification (RFID) used by hotels or lodging companies (Costa and Pereira, 2019; Elkhwesky and Elkhwesky, 2022; Farías and Cancino, 2021; Kumar, Maheshwari, Prabhu, Prasanna, Jayalakshmi, Suganya, Malar, & Jothikumar, 2020), high interactivity devices (e.g. voice assistants) (Papagiannidis and Davlembayeva, 2021), robotic room services and contactless hosting (Srivastava, Sengupta, Kumar, Biswas and Ishizaka, 2021), and drones used in providing online virtual tours of open-space tourist attractions (Ilkhanizadeh, Golabi, Hesami and Rjoub, 2020; Mehta and Sharma, 2021).…”