Project management is more efficient and effective when project stakeholders are socially aligned on what the project objectives are and how they should be achieved. This outcome occurs because social alignment reduces the friction among stakeholders each time a project management decision is made. Yet, how social alignment develops or dissolves over time in a complex project is unknown.This research develops a dynamic model of social alignment and misalignment, and it identifies some of the project controls that appear to affect their development. Drawing on interview and observational data from 17 respondents involved in a complex health-IT project over a two-year period, we show that social alignment and misalignment involve eight stages -separation, disrespect, lack of cross-discipline participation and social misalignment through to learning, respect, crossdiscipline participation and ultimately, social alignment. The research has implications for how researchers theorize social alignment in complex projects and how practitioners can facilitate its development.
This is the last version of the paper submitted prior to its acceptance and publication. It is provided in open access in accordance with Australian Research Council policy. for reviewing our research and providing developmental comments: the ICIS 2017 track chairs, CecilChua, Julia Kotlarsky, and Gwanhoo Lee; the journal editor and reviewers; and Neal Ashkanasy. We would also like to thank Michelle Smidt for her assistance collecting the research data, and the participants at the case sites for their time, insights, and support.
The Processes of Social Alignment and Misalignment within a Complex IT Projectproviding researchers and practitioners with a finer-grained and more complete perspective on social alignment, social misalignment, and how they evolve, than available in the literature to date.The remainder of the paper is structured as follows. The next section discusses the literature that we drew upon to examine social alignment and project controls. We then detail our research methods.Next, we present our findings along with a model of social alignment and misalignment, which we derived from our findings. Finally, we close the paper with a discussion of our research findings, implications of our findings for theory and practice, and a conclusion.