The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival

Crompton, John L.; Love, Lisa L.

doi:10.1177/004728759503400102

Cited by 380 publications

(269 citation statements)

References 49 publications

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“…This may be due to both constructs being based on disconfirmation theory, that is, whether perceived performance matches, exceeds or falls below expectations (Baker & Crompton, 2000;Howat & Crilley, 2007;Ryan & Cessford, 2003). Tian-Cole et al (2002) and Crompton and Love (1995) have usefully differentiated the two.…”

Section: Visitor Satisfactionmentioning

confidence: 99%

Visitor satisfaction analysis as a tool for park managers: a review and case study

Tonge

Moore

Taplin

2011

Annals of Leisure Research

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Ph: 08 9360 6484 2Visitor satisfaction analysis as a tool for park managers: a review and case study Abstract Visitor satisfaction has long been an important area for leisure research and increasingly so for park management. In order to achieve this a number of approaches have been adapted from consumer research including importance-performance analyses, gap analyses, threshold performance targets and overall satisfaction. This paper reviews these approaches with respect to park management. It then draws on focus group research with protected area agency staff to obtain their views on the usefulness and robustness of the analyses associated with these approaches. Yanchep National Park (Western Australia) was used as a case study, with the results from a recent visitor survey providing the data for satisfaction analyses. To provide a more accurate summary of the range in results, confidence intervals were included in the analyses output to illustrate the variation in responses. The analyses results emphasise the importance for leisure managers of accessible, usable data on visitor satisfaction.

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Section: Visitor Satisfactionmentioning

confidence: 99%

Visitor satisfaction analysis as a tool for park managers: a review and case study

Tonge

Moore

Taplin

2011

Annals of Leisure Research

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“…Value is apparently a more complete antecedent to satisfaction than quality (Woodruff, 1997;McDougall & Levesque, 2000;Gallarza & Saura, 2006). Numerous studies have been undertaken in tourism sectors (Ryan, 1995;Crompton & Love, 1995;Chadee & Mattson, 1996;Baker, Crompton & Love, 1995;Crompton, 2000), and the majority have focused on measuring the quality of tourist experience and the effect of various quality performance factors on tourist satisfaction. In tourism, satisfaction is the emotional state of mind of a tourist after an experience.…”

Section: Customer Satisfactionmentioning

confidence: 99%

Influences of Macau Visitor Expectations on Purchase and Behavioural Intention: Perspectives of Low-cost Carrier Passengers

Leou¹,

Chan²,

Li³

et al. 2016

IBR

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“…The repeat visit of the tourists to a destination primarily depends on their satisfaction with the destination, however, it is also related to the attributes of destinations. (Alegre & Cladera, 2006;Baker & Crompton, 2000;Crompton & Love, 1995;Danaher & Arweiler, 1996;Kozak, 2002;Kozak & Rimmington, 1999;Murphy, Pritchard, & Smith, 2000;Pizam & Ellis, 1999;Yoon & Uysal, 2005). …”

Section: Customer Satisfaction In the Cruise Industrymentioning

confidence: 99%

Role of Geography in the Relative Salience of the Antecedents of Cruise Passengers' Satisfaction

Bhadauria¹,

Bhatnagar²,

Ghose³

2014

IJMS

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While it is quite straightforward to determine the factors that satisfy cruise passengers, such as dining, entertainment, etc., it is a challenge to determine their relative importance. A cruise firm with limited resources needs to concentrate its resources chiefly on those aspects of the cruise travel experience that its customers value more. Unfortunately the findings in the academic literature about the relative importance of the determinants of cruise passengers' satisfaction provide little guidance as they rarely converge across studies. We offer an explanation for this lack of convergence among the different studies about the relative importance of determinants. We believe that cruise customers who go to different locations form different market segments, with their own unique preferences. The differences in previous studies are due to the data being collected from different locations. We collect a unique dataset from an online website about cruise reviews, and use it to provide empirical support for our explanations. We find that while all consumers prefer value for money the most, the second most important factor is public rooms for tourists headed to Alsaka, cabins for the ones headed to Mediterranean, and service for the ones headed to Caribbean. The findings of this study would be of value to the management of cruise companies in refining advertising message, provision of different cruise services, etc.

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The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival

Cited by 380 publications

References 49 publications

Visitor satisfaction analysis as a tool for park managers: a review and case study

Visitor satisfaction analysis as a tool for park managers: a review and case study

Influences of Macau Visitor Expectations on Purchase and Behavioural Intention: Perspectives of Low-cost Carrier Passengers

Role of Geography in the Relative Salience of the Antecedents of Cruise Passengers' Satisfaction

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