The process of patient enablement in general practice nurse consultations: a grounded theory study

Abstract

This theoretical model is in line with a patient-centred model of health care and is particularly suited to patients with chronic disease.

Lifestyle risk factor communication by nurses in general practice: Understanding the interactional elements

“…Relational factors such as rapport, familiarity, and approachability were perceived as necessary for lifestyle risk reduction conversations. Continuing relationships contribute to the familiarity and enablement necessary to overcome barriers to behaviour change and self‐management (Desborough et al, ; Kuo, Su, & Lin, ). In general practice, older patients and those presenting with multi‐morbidity as well as practitioners with more experience and long‐standing relationships with their patients are more probably to experience relational continuity (Kristjansson et al, ).…”

“…Specific behaviours in nurse–patient interactions support therapeutic relationships such as active listening, a relaxed ambience, approachability, a personalized approach, time, and trust (Desborough et al, ; Girard, Hudon, Poitras, Roberge, & Chouinard, ; Young et al, ). Therapeutic relationships formed through collaboration between patients and GPNs enable patients to better manage their health (Desborough, Banfield, Phillips, & Mills, ; Young et al, ).…”

Developing a positive patient experience with nurses in general practice: An integrated model of patient satisfaction and enablement

“…Patient characteristics that influenced this process were their pre‐existing levels of enablement and affinity towards enablement. Nurses were more effective in enabling patients when they displayed the following ‘just right nurse’ behaviours: listening to and watching patients, trusting patients’ self‐knowledge and guiding and suggesting (Desborough et al., ).…”

“…Step watching patients, trusting patients' self-knowledge and guiding and suggesting (Desborough et al, 2017).…”

Clarifying model for continuity of care: A concept analysis

“…In addition, patients have identified continuity as a relationship, while providers believe it is coordination of activities (Soler et al, 2009). In the general ambulatory practice setting, continuity of care has recently been conceptualized as involving the concept of time with the provider and "the right nurse" (Desborough et al, 2018;Desborough, Banfield, Phillips, & Mills, 2017). In the broader context of continuity of care over time across care episodes, continuity has been described as the extent to which services are connected and consistent with patient needs (Haggerty et al, 2013).…”