Abstract-This paper discusses e-Government, in particular the challenges that face adoption in Saudi Arabia. e-Government can be defined based on an existing set of requirements. In this research we define e-Government as a matrix of stakeholders: governments to governments, governments to business and governments to citizens, using information and communications technology to deliver and consume services. e-Government has been implemented for a considerable time in developed countries. However, e-Government services still face many challenges in their implementation and general adoption in many countries including Saudi Arabia. It has been noted that the introduction of e-Government is a major challenge facing the government of Saudi Arabia, due to possible concerns raised by its citizens. In addition, the literature review and the discussion identify the influential factors that affect the citizens' intention to adopt e-Government services in Saudi Arabia. Consequently, these factors have been defined and categorized followed by an exploratory study to examine the importance of these factors.
Therefore, this research has identified factors that determine if the citizen will adopt e-Government services and thereby aiding governments in accessing what is required to increase adoption.Index Terms-Adoption, citizens' intention, e-Government, G2C, influential factors.
I. INTRODUCTIONThe World Wide Web (WWW) has become a necessity and an indispensable tool in the daily life of people worldwide [1]. It is widely recognized that many people prefer the online version of a service as a quick and easy approach to achieving their daily activities, including reading newspapers, paying bills, etc. [2].As information and communication technologies (ICT) rapidly develop, coupled with considerable improvements in digital connectivity, governments are reassessing the way they work and interact both internally and with external organizations [1]. This technology has encouraged the government's organizations and affiliations to reconsider their internal and external relations and transactions. Therefore, in order to succeed and build for the future, the administrative processes of government are being transferred to electronic systems. Governments worldwide are considering establishing an electronic approach Manuscript received February 5, 2014. S. A. Alateyah is with Electronics and Computer Science, University of Southampton, Southampton, SO17 1BJ UK (e-mail: saa1y10@ ecs.soton.ac.uk).R. M. Crowder is with Electronics and Computer Science, University of Southampton, Southampton, SO17 1BJ UK (e-mail: rmc@ ecs.soton.ac.uk) G. B. Wills is with the Electronics and Computer Science, University of Southampton, Southampton, SO17 1BJ UK (e-mail: gbw@ ecs.soton.ac.uk).(e-Government) to government organizations and agencies in order to provide and facilitate many services to people anywhere and at any time, and to replace traditional routine procedures. Within the paradigm of human and social development, the United Nations [3] has a con...