The Promise of All Things E? Expectations and Challenges of Emergent Electronic Government

Seifert, Jeffrey W.; Petersen, R. Eric

doi:10.1163/156915002100419808

Cited by 64 publications

(36 citation statements)

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“…Other studies have shifted the focus of their service delivery strategies from the organizational supply-side point of view to user-centric service provision, which scholars consider an important shift (Botterman et al, 2003, Lassnig and Markus, 2003, Christopher G, 2004, Seifert and Petersen, 2002, Christopher G, 2005. Yet other studies go even further in considering the user demand perspective and consider it as a critical determinant for the success of the online service delivery approach, deeming it useful for the sake of promoting user technology acceptance and innovation adoption (Christopher G, 2004, GraaflandEssers, 2003, Hinnant and O'Looney, 2003, Wendy, 2003.…”

Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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Internet online service delivery has transformed the way people interact with technology, resulting in an exponential growth in the number of online users. Consumer characteristics and ways of providing services online have had a dramatic change on user acceptance and perceived value of technological innovation. Therefore, user perception is a vital issue in investigating user intentions in adopting online services.The scope of this paper is to examine the perceptions of adopters and non-adopters of online utility management, in terms of their experience towards existing service delivery approaches and their expectations of future innovations. User perceptions contribute to defining an initial roadmap for exploring the evolution of 'utilities service management' on the Internet while informing approaches to online service delivery.This highlights the general need for a value-added and integrated utilities service management solution as well as the specific demand of internet users for the integrated online delivery of utility services to serve their particular interests. This paper discusses several traditional approaches in related fields of electronic service delivery and demonstrates how the current situation demands a shift towards an integrated utilities service management solution that factors in the interests of all stakeholders.

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Section: Revolution In Online Service Delivery Approachmentioning

confidence: 99%

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Hamad

Petri

Rezgui

et al. 2017

Sustainable Cities and Society

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“…Most of the literature refers to four types of e-government interactions (Seifert and Petersen, 2002;Rust and Kannan, 2002;Evans and Yen, 2005): Government to Government (G2G), Government to Citizen (G2C), Government to Business (G2B), Government to Employee (G2E) with some sources adding two more categories (Yildiz, 2007): Government-to-Civil Societal Organizations (G2CS) and Citizen-to-Citizen (C2C). G2B e-services include all relationships between governments and businesses (private sector) including the activities offered by the public sector to the private sector via the Internet (Rowley, 2011;Evans and Yen, 2006).…”

Section: Related Researchmentioning

confidence: 99%

Government to Business E-Services – Accountability and Trust

Stančić¹,

Ivanjko²,

Garic³

2017

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The authors divide their research in several phases. First, they conduct a literature review in order to identify relevant studies and theoretical papers covering the topic of governmental e-services. Then, they conduct an environmental scan in order to identify relevant governmental e-services in the EU countries. Further, the authors focus their research on eight European countries and conduct a deeper analysis of the implemented Government to Business (G2B) e-services. Research is centered on the eight G2B e-services. The identified e-services are firstly ranked according to their maturity level, and then analysed by using a developed questionnaire. The aim was to systematically collect enough information on the e-services in order to be able to conclude if the users may consider an e-service as responsible, reliable, accurate, secure, transparent and trustworthy as well as to conclude if an eservice addresses privacy issues, duties to remember, and the right to be forgotten. The comparative analysis of the identified G2B e-services in the eight European countries identifies weak spots of e-services and points them out in order for them to be improved. The identified gaps refer to the long-term service continuity plans, policies giving information on storage and preservation methods, long-term preservation of digitally signed records, use of clients' data etc. One of the by-products of this research is a check list which can be used by the users of e-services as guidance for establishing trust in an e-service they (intend to) use but it also can be used as guidelines by e-service providers. The authors conclude that not only the comparative study provides an insight into the state of development of G2B e-services in the investigated countries but it also reveals the areas of possible improvements in the context of establishing accountability and trust in governmental e-services in general.

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“…o Ability to enhance democracy [5] o Citizen engagement [6] o Citizen empowerment [7] o Paradigm shift to citizen-centric government [8] o Citizen access and participation [9] o Citizen contact with government [10] o E-participation/e-democracy [11] o Citizen trust in government [12] o Citizen engagement [13] o Responsive participatory democracy [13] A quotation from a 2001 article in the British journal Parliamentary Affairs is emblematic of the claims made for egovernment:…”

Section: Early Claims For E-governmentmentioning

confidence: 99%

e-government... not e-governance... not e-democracy not now!

Norris

2010

Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance

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The argument that I offer in this paper, supported by literature and empirical evidence, is that e-government is just that -electronic government -and little more. I define e-government as the delivery by alternate, electronic means of governmental information and services 24/7/365. It is government to citizen (G2C), government to government (G2B) and government to business (G2G). It is the outward face of the use of information and communications technologies (ICTs) by government to (hence the "2") deliver information and services. E-government occurs primarily, although not solely, via official governmental websites. E-government is not e-democracy or e-governance and does not appear to be heading in the direction of becoming either.

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The Promise of All Things E? Expectations and Challenges of Emergent Electronic Government

Cited by 64 publications

References 0 publications

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Towards the innovation of an integrated ‘One-Stop-Shop’ online services utility management: Exploring customer’ technology acceptance

Government to Business E-Services – Accountability and Trust

e-government... not e-governance... not e-democracy not now!

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