The Provider’s Experience of Delivering an Education-based Wellness Program via Telehealth

Abstract

Provider acceptance is a first step to implementing a successful telehealth program. This pilot study examined the experience of six providers delivering an education-based wellness program in a telehealth format. Providers indicated an overall positive experience with high Telehealth Usability Questionnaire (TUQ) total scores (5.6 ± 1.1) and in their comments. High TUQ subscale scores for Usefulness (6.7 ± 0.4) and Ease of Use (5.3 ± 0.3) indicated providers found the telehealth system usable. Strong relationship bonds that developed offset the reported drawback of technical issues related to connectivity and audio. Providers with a wide range of computer experience all reported synchronous remote training via phone and videoconference meetings was adequate to prepare them to deliver classes via telehealth. This research indicates motivated providers with varying technology experience can have a positive telehealth experience with customized remote support.

Opportunities for Innovation and Improved Care Using Telehealth for Nutritional Interventions

“…Factors that increase provider acceptance include a good relationship with an information technology team, a video aspect to technology, younger provider age, more recent medical training, and previous experience with telehealth. 22 These findings suggest 2 large areas of improvement. First, telehealth should be introduced to medical students and residents early in their career.…”

Human Connection and Technology Connectivity: A Systematic Review of Available Telehealth Survey Instruments

“…Telehealth survey instruments have primarily been used to assess patient J o u r n a l P r e -p r o o f experience (n=41, 91%) 23,24, with less frequent use to assess family caregiver (n=7, 16%) 28, 34,37,40,65,66 or medical provider experience (n=8, 18%). 23,35,40,[67][68][69][70][71] Telehealth surveys have been under-utilized to assess the experience of pediatric or adolescent cohorts with only two (4%) surveys used to assess the experience of pediatric care experiences or pediatric family caregiver experiences: TeSS for use in pediatric surgery telehealth communication 72 and TAM for pediatric telehospice care. 26 Fifteen studies (33%) included geriatric participants.…”

Perspectives of Occupational Therapy Practitioners on Benefits and Barriers on Providing Occupational Therapy Services via Telehealth

“…The key to the implementation of a successful telehealth program is the provider s acceptance (Serwe, 2018). Providers tend to view telehealth less positively and have more concerns than the clients (Serwe, 2018).…”

“…The key to the implementation of a successful telehealth program is the provider s acceptance (Serwe, 2018). Providers tend to view telehealth less positively and have more concerns than the clients (Serwe, 2018). Dunkley, Pattie, Wilson, and McAllister (2010) found that due to the inherent technical difficulties that come with the use of technology, these difficulties have a chance to outweigh the potential benefits of the program.…”

“…Dunkley, Pattie, Wilson, and McAllister (2010) found that due to the inherent technical difficulties that come with the use of technology, these difficulties have a chance to outweigh the potential benefits of the program. Providers will only participate in telehealth if it is based on the need of the client (Serwe, 2018). While concerns about the technology exist, there are factors that lead to users satisfaction with it.…”