The provision of smart service at academic libraries and associated challenges

Hamad, Faten; Al-Fadel, Maha; Fakhouri, Hussam N.

doi:10.1177/09610006221114173

Cited by 18 publications

(6 citation statements)

References 38 publications

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“…A questionnaire was developed to assess the level of smart service that the academic libraries in Jordan offer and to investigate the correlation between the implementation level and level of digital competencies among the respondents. To develop the questionnaire, the author(s) relied on previous literature on the topic (Ali et al , 2022; Dei, 2020; Hamad et al , 2022). The questionnaire mainly aimed to investigate the level of smart technology–based services offered at academic libraries in Jordan, explores the competencies level among librarians in Jordan to switch to smart technology-based services at academic libraries in Jordan, and assess the requirement for developing smart information services at academic libraries in Jordan.…”

Section: Methodsmentioning

confidence: 99%

The level of digital competencies for the provision of smart information service at academic libraries in Jordan

Hamad

Al-Fadel

Shehata

2023

GKMC

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Purpose Technological advancement has forced academic libraries to change their traditional services and routines by adopting emerging technologies to respond to the changing information needs of their users who are now more technologically inclined and prefer to access information remotely and in a timely manner. Smart technologies are the recent trends in academic libraries. This research aims to investigate the level of smart information service implementation at academic libraries in Jordan. It also aimed to investigate the correlation between the level of smart information services offered by the libraries and the level of digital competencies among the library staff. Design/methodology/approach This research is designed using survey design to collect comprehensive information from the study participants. A questionnaire was disseminated to 340 respondents, and 246 questionnaires were returned and were suitable for analysis with a response rate of 72.4%. Findings The results indicated a moderate level of smart information service offered by academic libraries, as well as a moderate level of digital skills associated with the advocacy of smart information services. The results also indicated a strong and positive relationship between the level of smart information services at the investigated libraries and the level of digital competencies among the librarians. Practical implications The findings will help other academic libraries understand how to respond to the emergent change in users’ information-seeking behavior by understanding their available human resources competencies and the requirement to undergo this emergent change. Originality/value This paper provides insights and practical solutions for academic libraries in response to global information trends based on users’ behaviors. This research was conducted in Jordan as one of the developing countries and hence it provides insights of the situation there. It will help academic libraries in Jordan and the region to handle and cope with the challenges associated with technology acceptance based on its staff level of digital competencies. The contribution of this research that it was done in a developing country where progress in the filed can be considered slow because of many factors, mainly economics, where institutions focus on essential library objectives, which are information resources development and databases subscriptions.

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Section: Methodsmentioning

confidence: 99%

The level of digital competencies for the provision of smart information service at academic libraries in Jordan

Hamad

Al-Fadel

Shehata

2023

GKMC

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“…Similarly, Hamad et al (2023) elaborate that rapid advancements in technology have forced academic libraries to reimagine traditional services, facilities and resources by adopting emerging technologies to create a smart library. This is driven by the changing information needs of users who are Generation Z students are more technologically inclined.…”

Section: Literature Reviewmentioning

confidence: 99%

Emerging technologies and higher education libraries: a bibliometric analysis of the global literature

Mitha,

Omarsaib

2024

LHT

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PurposeThis paper explores emerging technologies in higher education libraries indexed in the Web of Science core collection and Scopus for the periods between 1994 and 2024 (January 18, 2024).Design/methodology/approachData from Web of Science (WoS) and Scopus databases were collected and combined using RStudio software. Once this was completed using RStudio, the combined Scopus and Web of Science Excel file was uploaded into Biblioshiny, an interactive web interface. The data was then categorized to illustrate contributions from authors, journals, countries and academic institutions across the globe.FindingsResults and findings related to publication growth trends, annual growth, core journals, impact and productivity of authors, most cited documents, collaborations, network mapping and country contributions on emerging technologies and higher education libraries are presented.Research limitations/implicationsThis topic requires further exploration as academic librarians are fast becoming integrated into the teaching and learning agenda of institutions globally.Practical implicationsHigher education libraries and library schools to promote the teaching identity of academic librarians by helping them improve their pedagogical and digital skills for online teaching.Social implicationsLibrary and information science schools need to fast track the integration of emerging technologies into the curriculum. Higher education libraries should consider the training of staff in order to keep abreast of emerging technologies. Library management must frame their policies and strategies in order to promote the use of emerging technologies in higher education libraries.Originality/valueThe current study is novel in that it explores emerging technologies and higher education libraries using combined data from Scopus and Web of Science. The topic of emerging technologies and higher education libraries is still developing and therefore is in its infancy. The research is useful for researchers, library management and library schools in the higher education sector globally.

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“…There are rich studies about smart library and smart services. At first, many studies discuss what is smart library and the characteristics of smart services, and then researchers focus on technology application in smart library (Xie et al, 2019b) and provision of smart services (Hamad et al, 2022). Recently, some studies focus on the service quality and evaluation of smart library (Liu et al, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

On factors affecting users’ willingness to participate in the smart services of academic library

Yuan

Yang

2023

Journal of Librarianship and Information Science

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The purpose of this study is to explore the factors affecting college users’ willingness to participate in smart services of academic library. The paper analyzes the factors affecting college users’ willingness to participate in library smart services, and constructs a conceptual model with 17 hypotheses proposed, based on the theory of Uses and Gratifications, Social Cognition Theory, Innovation Diffusion Theory, and Information Systems Success Model. The conceptual model was empirically tested using structural equation modeling technique through questionnaire survey data. The questionnaire was distributed online to college students and teachers in different provinces of China by using random sampling technique. College users’ willingness to participate in smart services of academic library is directly and positively affected by information need of users, innovative consciousness of users, service platform performance, user satisfaction, library publicity and guidance, and extrinsic incentives. Information quality, service platform performance, service quality, and service value have significant and positive impact on user satisfaction, and they all indirectly affect users’ willingness to participate in smart services of academic library through user satisfaction. The survey results also show that the purpose of college students and teachers’ participation in smart services is mainly to meet their information needs. And users’ participation willingness is not affected by self-efficacy of users and others’ influence, which is different from the participation motivation of users on social Q & A and short video platforms. Understanding of factors affecting users’ willingness to participate in smart services of academic library will likely demand rethink into a number of issues ignored by studies on smart library and smart services. Few studies focus on users’ participation behavior in smart services of library. This study focused on the factors affecting users’ willingness to participate in smart services of academic library, which would expand the understanding of users’ participation behavior in smart services and enrich the scope of studies on smart library and smart services.

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The provision of smart service at academic libraries and associated challenges

Cited by 18 publications

References 38 publications

The level of digital competencies for the provision of smart information service at academic libraries in Jordan

The level of digital competencies for the provision of smart information service at academic libraries in Jordan

Emerging technologies and higher education libraries: a bibliometric analysis of the global literature

On factors affecting users’ willingness to participate in the smart services of academic library

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